Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Kelly

Brantford,Ontario

Summary

Friendly and enthusiastic Shuttle Driver bringing Many years of experience operating various passenger vehicles. Safety-focused with personable demeanor and helpful approach to passenger questions and issues. Accustomed to collecting fares, inspecting vehicles and completing basic repairs.

Overview

48
48
years of professional experience

Work History

TRANSIT OPERATOR

City Of Brantford
01.2001 - Current
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Followed company policies and procedures and maintained compliance with standards.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Accepted and processed fares.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Answered questions and addressed concerns from riders regarding fares and streetcar schedules.
  • Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
  • Operated controls to open and close transit vehicle doors.
  • Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.
  • Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
  • Monitored lights indicating obstructions or other trains ahead and watched for car and truck traffic at crossings to stay alert to potential hazards.

Transit Inspector

City Of Brantford
04.2009 - 05.2023
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Identified repair and upgrade requirements needed to meet safety and quality standards.
  • Upheld codes and regulations governing materials, processes, and procedures.`
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Educated staff on safety and quality improvement strategies to uplift standards.
  • Investigated complaints to remedy buildings, equipment and safety issues.
  • Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.`
  • Provided technical support to production personnel.
  • Investigated customer complaints to take necessary corrective actions.

Owner

General Trucking Services (1986) Ltd
01.1986 - 01.2000
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Founded and managed Trucking business, growing revenue to $3.5 million by the 5th year.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Truck Driver

General TruckingServices Ltd
04.1976 - 01.1986
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maximized load safety by balancing, securing, and weighing products.

Education

No Degree - Aircraft Pilots License

Brant Flight School
Brantford On
03.1999

No Degree - Operation of A Water Vessal, Navigation,

Canadian Power Squadron
Brantford
06.1997

GED -

Herman Fawcett SS
Brantford
1968

Skills

  • Emergency Evacuation
  • Pre-Trip Inspections
  • Emergency response readiness
  • First aid knowledge
  • Route navigation
  • Safe driving practices
  • Customer service
  • Time management
  • Record keeping
  • Public relations
  • Adaptable to change
  • Conflict resolution
  • Passenger assistance
  • Attention to detail
  • Weather condition adaptation
  • Accident prevention
  • Stress management
  • Disability awareness

Languages

English
Full Professional

Timeline

Transit Inspector

City Of Brantford
04.2009 - 05.2023

TRANSIT OPERATOR

City Of Brantford
01.2001 - Current

Owner

General Trucking Services (1986) Ltd
01.1986 - 01.2000

Truck Driver

General TruckingServices Ltd
04.1976 - 01.1986

No Degree - Aircraft Pilots License

Brant Flight School

No Degree - Operation of A Water Vessal, Navigation,

Canadian Power Squadron

GED -

Herman Fawcett SS

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