Mathew Angayil Mathai
Toronto,ON
Summary
Experienced Bus Operator offering exceptional skills in route planning gained during 10+ years in transportation. Demonstrated record of safe and efficient vehicle operations combined with top-notch client satisfaction scores. Proficient and hardworking Transportation professional well-versed in area attractions and available amenities. "Employee of the year" candidate multiple times.
Overview
19
19
years of professional experience
Work History
Transit Operator
Miller Transit (York Region Transit)
03.2011 - Current
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Reported vehicle issues and malfunctions to maintenance department to schedule repair and minimize downtime.
- Completed reports for each finished shift and noted all incidents, accidents and other pertinent information for supervisors.
- Answered questions and addressed concerns from riders regarding fares and bus schedules.
- Operated controls to open and close transit vehicle doors.
- Maximized equipment performance and passenger safety by following company inspection and maintenance protocols and procedures.
Supervisor
Al Khasirah Hospital
01.2005 - 03.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.Hosp
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Education
GED -
HVAC School
Apprentice02.1990
High School Diploma -
Idukki High School
Idukki01.1986
Skills
- Pre-Trip Inspections
- Light & Heavy Operations
- Emergency Evacuation
- Transportation Security
- Wayside Equipment
- Paperwork Processing
- Scheduling
- Safe Driving Skills
- Accurate Recordkeeping
- DZ License holder with Accident Free History
- Basic Repairs
- Safe Driving Practices
- Decision making
- Attention to detail
- Safe driving techniques
- Time management
- Multitasking abilities
- Problem solving
Languages
English
Professional Working
Arabic
Limited Working
Hindi
Native or Bilingual
Tamil
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Transit Operator
Miller Transit (York Region Transit)
03.2011 - Current
Supervisor
Al Khasirah Hospital
01.2005 - 03.2009
GED -
HVAC School
High School Diploma -
Idukki High School
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