Sharmila Garapati
Niagara Falls,ON
Summary
Positive and upbeat hostess and customer service representative makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Restaurant Hostess
BAAZI
New York
12.2021 - 07.2022
- Greeted customers and escorted them to their tables
- Assigned seating arrangements based on customer preferences and restaurant policies
- Managed reservations, waitlists, and special requests for large parties
- Monitored dining room activity to ensure all guests were receiving optimal service
- Informed kitchen staff of any special orders or dietary restrictions
- Assisted with setting up banquet rooms for special events
- Upsold appetizers, drinks, desserts when appropriate.
Receptionist Supervisor
Ahimsa garden
New York
02.2021 - 12.2021
- Provided guidance and support to receptionists in order to ensure a high level of customer service
- Trained new hires on company policies, procedures, and software applications
- Resolved customer complaints in a timely manner while maintaining an excellent relationship with customers
- Assisted in developing marketing strategies for increasing customer satisfaction ratings.
Sandwich artist
Quiznos subs
San Antonio
01.2015 - 12.2015
- Crafted sandwiches as per Quiznos recipes and standards ensuring each sandwich is made with fresh ingredients and assembled with care
- Constantly monitored and replenished supplies for a smooth work flow
- Performed closing and opening activities and set up equipment
- Made recommendations and ensured customers left the store happy and satisfied.
Education
Associate of Arts - Design
Fashion Institute of Technology
08.2022
Skills
- Familiarity with POS systems
- Assertiveness
- Up-selling techniques
- Strong multitasking
- Personal presentation
- Cleanliness and hygiene
- Judgment and Decision Making
- Dining crew workflow optimization
Activities
- Book club host
- Collector
- Birder
- Survival enthusiast
Timeline
Restaurant Hostess
BAAZI
12.2021 - 07.2022
Receptionist Supervisor
Ahimsa garden
02.2021 - 12.2021
Sandwich artist
Quiznos subs
01.2015 - 12.2015
Associate of Arts - Design
Fashion Institute of Technology
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