Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seaenna Janvier

Edmonton,AB

Summary

Proven multitasker and customer service expert, adept at managing high-pressure situations and enhancing guest satisfaction at Boston Pizza Restaurant. Leveraged strong communication and POS system proficiency to improve dining experience and support team efficiency. Excelled in greeting guests and driving service excellence, contributing significantly to restaurant success. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Boston Pizza Restaurant
12.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.

Volunteer

Fort Edmonton Park
05.2022 - 08.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Used strong interpersonal communication skills to convey information to others.
  • Led group discussions and activities to meet different community needs.
  • Created educational materials to convey important information to service recipients.
  • Maintained message content, tone, and emotion as closely as possible.
  • Collaborated with other interpreters to cross-check accuracy of interpretations.

Education

High School Diploma -

Jasper Place School
Edmonton, AB
06.2026

No Degree -

Alex Janvier School
Edmonton
06.2024

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cash Handling
  • Table Bussing
  • Supply Restocking
  • POS system operations
  • Familiarity with POS systems
  • Dining room management
  • Safe Food Handling
  • Phone Etiquette

Timeline

Restaurant Hostess

Boston Pizza Restaurant
12.2023 - Current

Volunteer

Fort Edmonton Park
05.2022 - 08.2023

High School Diploma -

Jasper Place School

No Degree -

Alex Janvier School
Seaenna Janvier