SHARMANE TOM, RCIC
Edmonton,AB
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. An advisor who goes extra mile to help individuals succeed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
International Student Advisor
NorQuest College
Edmonton, AB
03.2022 - Current
- Provides specialized advising to international students, through exemplary customer service, throughout the student life cycle which is above and beyond what is expected by the student
- Monitors student progress to drive successful academic outcomes.
- Advocates on behalf of international students and help solve problems related to admission, retention, health/well-being, and successful completion of studies.
- Advises and advocates on external policies and procedures about situations/issues unique to international students, including, but not limited to, information referrals to Canada Revenue Agency, Citizenship and Immigration Canada, settlement services, language assessment testing locations, and IQAS evaluations.
- Stays current and informed on provincial and federal changes to immigration programs and policies; utilizes such knowledge to advise international students.
- Co-plans and implements culturally sensitive programs and events such as student orientations that place importance on diversity, inclusion, and the overall well-being of international students.
Centralized Registrar Services Administrator
NorQuest College
Edmonton, AB
11.2021 - 03.2022
- Guided students in navigating their educational journey by providing solutions and/or options appropriate to their circumstances.
- Assisted students through the admission process, support their registration and help answer their questions about enrolment, and fees payments.
- Connected and triage students and other stakeholders by phone, email, and in-person.
- Cultivated interpersonal skills by building positive relationships with others.
Student Program Administrator
NorQuest College
Edmonton, AB
09.2021 - 11.2021
- Supported and developed administrative processes for the LINC, ESL and Academic Upgrading program areas to provide exceptional student services.
- Worked with the administrative team in general, to support others when workloads are challenging.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
Credit Analyst
Bridging Finance Inc
Toronto, ON
01.2020 - 09.2020
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Complied with internal controls and government regulations.
- Made decisions and recommendations about extending lines of credit.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Prepared a variety of different written communications, reports, and documents to ensure smooth operations.
- Updated clients' data and supporting files using a CRM tool.
Regulatory Compliance Assistant
Metro Remittance Canada Inc
Toronto, ON
06.2018 - 09.2019
- Assisted with collecting and developing information from variety of sources.
- Prepared reports of investigation in accordance with guidelines and instructions.
- Submitted and filed Electronic Funds Transfers (EFTs) and Large Cash Transactions (LCTRs) reports to FINTRAC.
- Traced and identified illicit proceeds deposited into financial institutions by analyzing financial documents.
- Conducted background and security checks for clients to ensure compliance with Anti- Money Laundering regulations.
- Developed team correspondences and made sure that everyone's being updated of the compliance regulations in effect.
Relationship Manager
Metropolitan Bank & Trust Co
04.2012 - 08.2017
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Conducted interviews and reviewed financial history, credit and property evaluations of each customer.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Supported end-to-end credit management process, submitted complete loan documentation, and supported credit originations for credit compliance.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
Education
Diploma - Immigration Consultancy
Anderson College
Toronto, ON 05.2020 - 01.2021
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Scarborough, ON 08.2017 - 04.2018
Bachelor of Science - Commerce
Ateneo De Davao University
Philippines 06.2005 - 03.2009
Bachelor of Science - Banking And Finance
Ateneo De Davao University
Philippines 06.2005 - 03.2009
Skills
Organization/PrioritizationRisk Assessment and Data AnalysisUse of PeopleSoft, CRM and other softwareConflict Resolution
Excellent Written and Oral Communication
Creative Problem Solving
AgilityGrowth MindsetAnalytical and Critical Thinking
Interdisciplinary Collaboration
Affiliations
College of Immigration and Citizenship Consultants, Member in Good Standing
Timeline
International Student Advisor
NorQuest College
03.2022 - Current
Centralized Registrar Services Administrator
NorQuest College
11.2021 - 03.2022
Student Program Administrator
NorQuest College
09.2021 - 11.2021
Diploma - Immigration Consultancy
Anderson College
05.2020 - 01.2021
Credit Analyst
Bridging Finance Inc
01.2020 - 09.2020
Regulatory Compliance Assistant
Metro Remittance Canada Inc
06.2018 - 09.2019
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
08.2017 - 04.2018
Relationship Manager
Metropolitan Bank & Trust Co
04.2012 - 08.2017
Bachelor of Science - Commerce
Ateneo De Davao University
06.2005 - 03.2009
Bachelor of Science - Banking And Finance
Ateneo De Davao University
06.2005 - 03.2009