SHARMANE TOM, RCIC
Edmonton,AB
Summary
Innovative and professional individual with a strong background in promoting academic, career, and social development programs. Demonstrates excellent communication, problem-solving, and organizational skills. Committed to going the extra mile to assist individuals in achieving their goals as an international student adviser. Known for effectively managing multiple priorities with a positive attitude, organized and dependable. Always willing to take on additional responsibilities to contribute to the team's success and meet collective goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
International Student Advisor
NorQuest College
Edmonton, AB
03.2022 - Current
- Works with international students to help them better understand and overcome academic challenges which relate to their immigration status.
- Advocates on behalf of international students and help solve problems related to admission, retention, health and well-being, and successful completion of studies.
- Advises and advocates on external policies and procedures about situations/issues unique to international students, including, but not limited to, information referrals to Canada Revenue Agency, Citizenship and Immigration Canada.
- Stays current and informed on provincial and federal changes to immigration programs and policies and utilises such knowledge to advise international students.
- Leads informative pre-departure sessions for inbound exchange students, preparing them adequately for their time abroad in terms of academics, logistics, and cultural adaptation considerations.
Centralized Registrar Services Administrator
NorQuest College
Edmonton, AB
11.2021 - 03.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Guided students in navigating their educational journey by providing solutions and/or options appropriate to their circumstances.
- Assisted students through admission process, support their registration and help answer their questions about enrolment, and fees payments.
- Connected and triage students and other stakeholders by phone, email, and in-person.
- Cultivated interpersonal skills by building positive relationships with others.
Student Program Administrator
NorQuest College
Edmonton, AB
09.2021 - 11.2021
- Supported and developed administrative processes for LINC, ESL and Academic Upgrading program areas to provide exceptional student services.
- Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
- Facilitated smooth communication between stakeholders by serving as liaison between departments, promoting collaboration and information sharing.
- Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
Credit Analyst
Bridging Finance Inc
Toronto, ON
01.2020 - 09.2020
- Analysed customer data such as financial statements to determine level of risk involved for extending credit.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Prepared variety of different written communications, reports, and documents to ensure smooth operations.
- Updated clients' data and supporting files using CRM tools.
Regulatory Compliance Assistant
Metro Remittance Canada Inc
Toronto, ON
06.2018 - 09.2019
- Liaised with various departments to gather information required for regular reporting obligations.
- Prepared reports of investigation in accordance with regulatory bodies' guidelines and instructions.
- Submitted and filed Electronic Funds Transfers (EFTs) and Large Cash Transactions (LCTRs) reports to FINTRAC.
- Traced and identified illicit proceeds deposited into financial institutions by analyzing financial documents.
- Conducted background and security checks for clients to ensure compliance with Anti- Money Laundering regulations.
- Coordinated responses to regulatory inquiries, demonstrating company commitment to transparency and cooperation.
- Played active role in updating company-wide procedures based on changing regulations, minimizing disruption while maintaining high levels of accuracy.
- Provided support during external audits, facilitating smooth communication between auditors and internal stakeholders.
Education
Diploma - Immigration Consultancy
Anderson College
Toronto, ON02.2020
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Toronto, ON04.2018
Bachelor of Science - Banking And Finance
Ateneo De Davao University
Philippines03.2009
Bachelor of Science - Commerce
Ateneo De Davao University
Philippines03.2009
Skills
- Higher Education Knowledge
- Crisis Management
- Cross-cultural communication
- Research and analysis
- Academic advising
- Student Counseling
- Immigration Regulations Expertise
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Critical Thinking
- Team Collaboration
Affiliations
College of Immigration and Citizenship Consultants, Member in Good Standing
Languages
English
Native or Bilingual
Certification
Regulated Canadian Immigration Consultant
Timeline
International Student Advisor
NorQuest College
03.2022 - Current
Centralized Registrar Services Administrator
NorQuest College
11.2021 - 03.2022
Student Program Administrator
NorQuest College
09.2021 - 11.2021
Credit Analyst
Bridging Finance Inc
01.2020 - 09.2020
Regulatory Compliance Assistant
Metro Remittance Canada Inc
06.2018 - 09.2019
Diploma - Immigration Consultancy
Anderson College
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Bachelor of Science - Banking And Finance
Ateneo De Davao University
Bachelor of Science - Commerce
Ateneo De Davao University