SHARMANE TOM, RCIC
Edmonton,AB
Summary
Innovative and professional individual with a strong background in promoting academic, career, and social development programs. Demonstrates excellent communication, problem-solving, and organizational skills. Committed to going the extra mile to assist individuals in achieving their goals as an international student adviser. Known for effectively managing multiple priorities with a positive attitude, organized and dependable. Always willing to take on additional responsibilities to contribute to the team's success and meet collective goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
International Student Advisor
NorQuest College
03.2022 - Current
- Works with international students to help them better understand and overcome academic challenges which relate to their immigration status.
- Advocates on behalf of international students and help solve problems related to admission, retention, health and well-being, and successful completion of studies.
- Advises and advocates on external policies and procedures about situations/issues unique to international students, including, but not limited to, information referrals to Canada Revenue Agency, Citizenship and Immigration Canada.
- Stays current and informed on provincial and federal changes to immigration programs and policies and utilises such knowledge to advise international students.
- Leads informative pre-departure sessions for inbound exchange students, preparing them adequately for their time abroad in terms of academics, logistics, and cultural adaptation considerations.
Centralized Registrar Services Administrator
NorQuest College
11.2021 - 03.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Guided students in navigating their educational journey by providing solutions and/or options appropriate to their circumstances.
- Assisted students through admission process, support their registration and help answer their questions about enrolment, and fees payments.
- Connected and triage students and other stakeholders by phone, email, and in-person.
- Cultivated interpersonal skills by building positive relationships with others.
Student Program Administrator
NorQuest College
09.2021 - 11.2021
- Supported and developed administrative processes for LINC, ESL and Academic Upgrading program areas to provide exceptional student services.
- Provided exceptional customer service by addressing inquiries from stakeholders promptly and professionally.
- Facilitated smooth communication between stakeholders by serving as liaison between departments, promoting collaboration and information sharing.
- Coordinated events with precision, overseeing logistics, registration, catering arrangements, and other critical details to ensure successful outcomes.
Credit Analyst
Bridging Finance Inc
01.2020 - 09.2020
- Analysed customer data such as financial statements to determine level of risk involved for extending credit.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Prepared variety of different written communications, reports, and documents to ensure smooth operations.
- Updated clients' data and supporting files using CRM tools.
Regulatory Compliance Assistant
Metro Remittance Canada Inc
06.2018 - 09.2019
- Liaised with various departments to gather information required for regular reporting obligations.
- Prepared reports of investigation in accordance with regulatory bodies' guidelines and instructions.
- Submitted and filed Electronic Funds Transfers (EFTs) and Large Cash Transactions (LCTRs) reports to FINTRAC.
- Traced and identified illicit proceeds deposited into financial institutions by analyzing financial documents.
- Conducted background and security checks for clients to ensure compliance with Anti- Money Laundering regulations.
- Coordinated responses to regulatory inquiries, demonstrating company commitment to transparency and cooperation.
- Played active role in updating company-wide procedures based on changing regulations, minimizing disruption while maintaining high levels of accuracy.
- Provided support during external audits, facilitating smooth communication between auditors and internal stakeholders.
Education
Diploma - Immigration Consultancy
Anderson College
Toronto, ON02.2020
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Toronto, ON04.2018
Bachelor of Science - Banking And Finance
Ateneo De Davao University
Philippines03.2009
Bachelor of Science - Commerce
Ateneo De Davao University
Philippines03.2009
Skills
- Higher Education Knowledge
- Crisis Management
- Cross-cultural communication
- Research and analysis
- Academic advising
- Student Counseling
- Immigration Regulations Expertise
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Critical Thinking
- Team Collaboration
Affiliations
College of Immigration and Citizenship Consultants, Member in Good Standing
Languages
English
Native or Bilingual
Certification
Regulated Canadian Immigration Consultant
Timeline
International Student Advisor
NorQuest College
03.2022 - Current
Centralized Registrar Services Administrator
NorQuest College
11.2021 - 03.2022
Student Program Administrator
NorQuest College
09.2021 - 11.2021
Credit Analyst
Bridging Finance Inc
01.2020 - 09.2020
Regulatory Compliance Assistant
Metro Remittance Canada Inc
06.2018 - 09.2019
Diploma - Immigration Consultancy
Anderson College
Post Graduate Certificate - International Business Management
Centennial College of Applied Arts And Technology
Bachelor of Science - Banking And Finance
Ateneo De Davao University
Bachelor of Science - Commerce
Ateneo De Davao University
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