Sharman Kaur
Sault Ste. Marie,Canada
Summary
Motivated professional with 7 years of experience in post-secondary educational setting. Proven track record of providing proactive assistance, counseling, resolving issues, and promoting student success. Proficient in administrative tasks, record keeping, and data compilation. Seeking a challenging position to utilize extensive experience, knowledge, and commitment to delivering exceptional services as a permanent resident of Canada.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Student Support Specialist
Academy of Learning Career College
Edmonton, Canada
06.2023 - 04.2024
- Ensured proactive involvement in 400+ students' academic progress and behavior, readiness to intervene, counsel, advise, coach and create action plans as needed to promote student success while maintaining utmost confidentiality
- Conducted weekly meetings with managers to identify and discuss at-risk students
- Ensured students are aware of the importance and details of student loan repayment
- Compiled student data files related to academic progress and attendance
- Entered data related to student withdrawals and pending fees into excel sheets
- Maintained accurate and detailed student files including FOIP/PIPEDA, funding sources, programs and lengths, funding freezes, employment opportunities etc
- Established and maintained positive community relations to facilitate awareness of employers for our graduates and potential sources of new students
- Instructed and coached students on resume writing, job search techniques and interview skills
Education Coordinator
Sundance College
Edmonton, Canada
09.2022 - 04.2023
- Provided administrative assistance to Assistant Education Managers for 15+ programs
- Provided excellent customer service to students answering questions and resolving issues via phone, email, and in-person
- Booked appointments with students to provide counseling services for academic or behavioral issues and directed them to the related resources
- Monitored student attendance and academic performance to promote student success
- Assisted students in navigating Moodle learning platform
- Maintained student profile records online and coordinated with other departments (Career services, Finance and Admissions) for updating information
- Conducted meetings with instructors to follow up on issues impeding the course progress
ADMISSIONS COUNSELOR
Chandigarh University
Punjab, India
04.2018 - 07.2022
- Reached out to prospective students with course and facility information
- Encouraged student enrollment by aligning programs with individual needs
- Supported students in navigating application procedures
- Addressing questions via email, telephone, and chat services
- Updating online database with student profiles
- Maintain comprehensive records of all calls each day
- Assisted in the development of recruitment strategies to attract a diverse student body.
- Organized events such as open houses, information sessions, and other outreach activities.
ASSISTANT PROFESSOR OF ENGLISH
Chandigarh University
Punjab, India
06.2018 - 07.2022
- Augmented student’s overall communication and interpersonal skills by practicing oral and written English for professional life
- Strengthened their command over English language by emphasizing on grammar and vocabulary
- Designed language/communication courses on the learning platform-Blackboard
- Updated learning material such as PowerPoint presentations, discussion questions etc
- Supervised and evaluated students’ progress on a weekly basis through assignments and surprise tests
- Prepared and delivered special ESL courses for students from South Africa, Afghanistan, Bangladesh, Malaysia, and Thailand
- Mentored and counseled students for academic success and other aspects
Education
Post-graduate Certificate - Serving Students in Higher Education
University of Toronto
Toronto, ON10.2024
Master of Philosophy - English
Guru Nanak Dev University
India01.2018
Master of Arts - English Honors
Guru Nanak Dev University
India01.2015
Bachelor of Arts - Honors School of English
Guru Nanak Dev University
India01.2013
Skills
- Effective communication
- Active listening
- Quick learning
- Problem analysis
- Creative solutions
- Task prioritization
- Ability to work in fast-paced environments
- Excellent customer service
- Student Records Management
- Student Counseling
- Adept in Microsoft Office
- CRM tools and Learning platforms
- Digital platforms: Zoom and Microsoft Teams
- Exceptional presentation skills
Certification
- Mental Health First Aider, Mental Health Commission of Canada
- Standard First Aid CPR C – AED, St. John Ambulance Saint- Jean, Canada
Timeline
Student Support Specialist
Academy of Learning Career College
06.2023 - 04.2024
Education Coordinator
Sundance College
09.2022 - 04.2023
ASSISTANT PROFESSOR OF ENGLISH
Chandigarh University
06.2018 - 07.2022
ADMISSIONS COUNSELOR
Chandigarh University
04.2018 - 07.2022
- Mental Health First Aider, Mental Health Commission of Canada
- Standard First Aid CPR C – AED, St. John Ambulance Saint- Jean, Canada
Post-graduate Certificate - Serving Students in Higher Education
University of Toronto
Master of Philosophy - English
Guru Nanak Dev University
Master of Arts - English Honors
Guru Nanak Dev University
Bachelor of Arts - Honors School of English
Guru Nanak Dev University
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