Sharlene Edmund
Ottawa,Canada
Summary
Organized and dependable Assistant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Key Skills and Attributes include: Excellent communication and problem-solving. Proficient in Microsoft Office 365. Scheduling, inventory management, and data entry. Focus on providing exceptional customer experiences. The ability to maintain confidentiality and handle sensitive information. Proactive and strong work ethic.
Overview
12
12
years of professional experience
Work History
Booking Clerk
Provis Endoscopy
Ottawa, Ontario
01.2026 - Current
- Managed patient scheduling and appointment confirmations efficiently for both virtual and procedures.
- Processed patient referrals and managed follow-up communications to improve patient satisfaction.
- Handled incoming calls, addressing inquiries and providing accurate information to support patient needs.
- Coordinated with healthcare professionals to streamline operations and enhance patient care.
- Resolved any discrepancies between bookings made by different departments.
- Maintained accurate medical records and updated patient information consistently.
- Greeted visitors and clients with professionalism and warmth at a busy reception area.
Bus Operator
Mulmer Services Ltd
01.2023 - 01.2025
- Safely transported passengers along scheduled routes, adhering to local and dot traffic rules and regulations.
- Managed challenges to ensure on-time drop-offs and pick-ups for passengers.
- Maintained accurate records and verified readiness of all emergency equipment.
Warehouse Manager
Whitestone Kitchen Supply Inc.
01.2021 - 01.2023
- Coordinated shipping and receiving processes to meet delivery schedules.
- Supervised staff and upheld safety standards to promote a safe working environment.
- Optimized storage solutions and workflow processes to enhance efficiency.
- Managed inventory with detailed lists of items and quantities to maintain accuracy.
Personal/ Administrative Assistant
Upper Canada Sheds/ Upper Canada Veterinary Clinic Dr.William Armstrong
01.2015 - 01.2017
- Coordinated scheduling and inventory management to streamline operations.
- Processed invoices and tracked expenses to ensure accurate financial records.
- Addressed stakeholder inquiries promptly to maintain clear communication.
Breakfast Club Coordinator
Ottawa Catholic School Board
Ottawa, Ontario
01.2014 - 01.2015
- Coordinated with stakeholders to develop and implement a diverse breakfast menu that met student preferences.
- Managed inventory and ordered supplies to maintain quality standards for breakfast service.
- Partnered with teachers and school administrators to deliver high-quality food service that supported student engagement.
Education
Medical Office Assistant/Diploma/Program -
Algonquin Careers Academy
Ottawa, ON05-2026
High school Diploma -
Laurentian High School
Ottawa, Ontario01-1999
Skills
- Patient scheduling and medical record management
- Data entry and administrative support
- Microsoft Office 365 proficiency
- Scheduling and time management
- Inventory management
- Customer experience and service
- Problem-solving
- Problem resolution
- Confidentiality and information handling
- Team collaboration
- Proactive approach
- Strong work ethic
- Effective communication
Affiliations
- Capital Tennis for Kids, Volunteer, 01/22, 12/23
- Ottawa Catholic School Board Breakfast Club, Coordinator, 01/14, 12/15
- Collaborated with stakeholders to plan and execute a diverse breakfast menu.
- Managed inventory, ordered supplies, and ensured quality standards.
- Worked closely with teachers and school administrators to provide exceptional food service.
- Laurentian High School Tennis Team, Club Captain, 01/97, 12/98
- Laurentian High School Volleyball Team, Captain, 01/98, 12/99
Hobbies and Interests
- Golf
- Fitness
- Baking
- Gardening
References
Available upon request
Timeline
Booking Clerk
Provis Endoscopy
01.2026 - Current
Bus Operator
Mulmer Services Ltd
01.2023 - 01.2025
Warehouse Manager
Whitestone Kitchen Supply Inc.
01.2021 - 01.2023
Personal/ Administrative Assistant
Upper Canada Sheds/ Upper Canada Veterinary Clinic Dr.William Armstrong
01.2015 - 01.2017
Breakfast Club Coordinator
Ottawa Catholic School Board
01.2014 - 01.2015
Medical Office Assistant/Diploma/Program -
Algonquin Careers Academy
High school Diploma -
Laurentian High School