Sharlene Currie
Edmonton,AB
Summary
Seasoned Emergency Communications Officer with a proven track record at Alberta Health Services, enhancing team efficiency and staff development through effective coaching and mentoring. Demonstrates exceptional decision-making and critical thinking, leading to significant productivity improvements. Skilled in active listening and communication systems testing, fostering a culture of continuous learning and professional growth.
Overview
12
12
years of professional experience
Work History
Emergency Communications Officer Recruit Educator
Alberta Health Services
11.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Prepared and presented supplementary learning material to support structured lessons.
- Promoted a culture of continuous learning within the organization by advocating for ongoing professional development opportunities.
- Provided coaching and mentoring to employees.
Emergency Communications Officer Team Lead
Alberta Health Services
01.2018 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Emergency Communications Officer
Alberta Health Services
07.2012 - Current
- Provided support during major events or disasters by coordinating additional resources as needed.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
Education
Certified - EMD
International Academies of Emergency Dispatch
Certified - EMD - Mentor
International Academies of Emergency Dispatch
Certified - EMD - Q
International Academies of Emergency Dispatch
Certified - BLS Provider, Core Instructor Training
Heart And Stroke
Graduate Certificate - Emergency Communications And Response
Grant MacEwan University
Edmonton, AB05.2005
Certified - Introduction To Incident Command System(1-100)
Justice Institute of British Columbia
Certified - Introduction To Emergency Management
Justice Institute of British Columbia
Skills
- Dependable and Responsible
- Team Leadership
- Active Listening
- Decision-Making
- Providing Clear Directions
- Information documentation
- Good Judgment
- Documentation And Reporting
- Communication Systems Testing
- Coaching and Mentoring
- Critical Thinking
- Mental Resilience
Accomplishments
- Collaborated with a team for the implementation of CAD 9.4 upgrade. From testing, documentation, and face to face training of over 100 staff members
- Helped create documentation, did extensive testing and face to face training of over 100 staff members for the Pre-Empt and Divert Procedure.
- Completed testing, documentation and training for the go-live of Secondary Triage with 811.
- Face to Face training of all staff with the Pro-Qa upgrade V.14
- Collaborated with allied agency at both SAFS and SCES on CAD to CAD testing and implementation
- Continuous testing and assistance with the MPS 9.4 upgrade throughout the province.
- Created CCC specific dispatch training modules and competencies for on the floor cross training
Additional Information
Groups and Committees:
Provincial Initiatives Team: work closely with ECOs and Management province wide, to create change, implement new protocol, and improve documentation
Map Review group: Working with the GIS mapping team to improve maps, addressing techniques to ensure ease of use for colleagues
CAD Committee: Present ideas so change to improve the user experience working with CAD
Timeline
Emergency Communications Officer Recruit Educator
Alberta Health Services
11.2021 - Current
Emergency Communications Officer Team Lead
Alberta Health Services
01.2018 - Current
Emergency Communications Officer
Alberta Health Services
07.2012 - Current
Certified - EMD
International Academies of Emergency Dispatch
Certified - EMD - Mentor
International Academies of Emergency Dispatch
Certified - EMD - Q
International Academies of Emergency Dispatch
Certified - BLS Provider, Core Instructor Training
Heart And Stroke
Graduate Certificate - Emergency Communications And Response
Grant MacEwan University
Certified - Introduction To Incident Command System(1-100)
Justice Institute of British Columbia
Certified - Introduction To Emergency Management
Justice Institute of British Columbia
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