Victor Salayon
Calgary,AB
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Alberta Health Services
04.2024 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Handle high acuity calls to provide instructions or life saving procedures for persons on scene of the emergency.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Using various software like CAD, Solocom, and ProQA to communicate with callers and patients to find their location and find out why a medical response is needed.
Customer Service Representative
Steamdry Canada
03.2023 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Consultant
WestJet Airlines
01.2021 - 02.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Student Financial Advisor
CDI College
01.2020 - 12.2020
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Credit Analyst
Greatwest Kenworth
08.2018 - 09.2019
- Analyzed past due accounts and made arrangements with customers for a payment schedule.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
Operations Manager/Painting Supervisor
GP Property Maintenance
03.2014 - 07.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Education
Legal - Legal Studies
Cdi College
Calgary, AB05-2019
Skills
- Data entry proficiency
- Information Gathering
- Mental Resilience
- Emergency protocols
- Technical aptitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Listening Skills
- Problem-solving abilities
- Multitasking
- Dependable and Responsible
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- Radio Operator Certificate
- CPR/AED Certification
Timeline
Emergency Communications Officer
Alberta Health Services
04.2024 - Current
Customer Service Representative
Steamdry Canada
03.2023 - 04.2024
Sales Consultant
WestJet Airlines
01.2021 - 02.2023
Student Financial Advisor
CDI College
01.2020 - 12.2020
Credit Analyst
Greatwest Kenworth
08.2018 - 09.2019
Operations Manager/Painting Supervisor
GP Property Maintenance
03.2014 - 07.2018
Legal - Legal Studies
Cdi College
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