Sharlene Cobain
Etobicoke,On
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. 20+years experience working with the Toronto Public service has provided professional skills to successfully work with the public, staff, clients and stakeholders.
Enhanced knowledge about school system policies, educational principles and administrative support needs. Success tracking expenses, drafting reports and processing payments from parents and guardians.
Overview
25
25
years of professional experience
Work History
Licensed Real Estate Professional
EXp Realty, Brokerage
02.2020 - Current
- Conducted 100+ comprehensive market analyses to determine accurate property valuations for clients'' listings.
- Increased client satisfaction by providing personalized guidance and support throughout the real estate transaction process.
- Conducted thorough due diligence investigations of properties under consideration by buyers, mitigating potential legal or financial risks involved in acquisitions.
- Maintained up-to-date knowledge of local real estate laws and regulations, ensuring compliance during all transactions conducted.
- Negotiated favorable contract terms for clients, securing optimal property deals in a competitive market.
- Assisted first-time homebuyers with navigating complex financial requirements, ensuring smooth transactions.
- Utilized advanced marketing strategies to showcase properties effectively and attract potential buyers.
- Leveraged social media platforms effectively for increased visibility of listed properties, leading to accelerated sales timelines.
- Prepared detailed comparative market analyses for seller presentations, leading to increased listing agreements signed with clients.
- Educated clients on current market trends and advised them on strategic pricing decisions to maximize returns on investments.
- Guided clients through complex escrow processes while addressing any concerns or questions that arose along the way.
- Collaborated with home inspectors and appraisers to ensure accurate property assessments and safeguard the interests of clients throughout transactions.
- Managed client expectations by consistently delivering timely updates on property inquiries and negotiations progress.
- Streamlined communication between sellers, buyers, mortgage brokers, and other involved parties, facilitating efficient transactions.
- Developed a strong network of industry contacts to enhance referral opportunities and expand clientele base.
- Prepared and presented contracts and other legal documents to clients.
- Reviewed and executed confidential documents, contracts and disclosures.
Manager Employment and Social Services
High Park/Parkdale Employment and Social Services, City of Toronto
07.2010 - 02.2020
- Directed and managed the delivery of employment services, financial benefits and social supports to the High Park/Parkdale Community
- Managed the day to day operation of 100+ staff including scheduling, assigning and reviewing of work
- Monitored and evaluated staff performance and managed all Human Resources and Labour Relations issues when necessary
- Developed, recommended and administered the annual budget for the office
- Implemented TESS Divisional Initiatives to achieve divisional operational objectives and performance targets in customer service excellence.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Street Outreach Programs Officer
Streets to Homes, City of Toronto
10.2004 - 07.2010
- Developed, implemented and managed the City of Toronto's first "Homes First" policy based initiative which provided an intensive case management, housing first approach to working with street homeless individuals
- Managed outreach services through a 24 hour, 7 day a week outreach strategy
- Managed the scheduling of 20+ staff as well as the, training, Labour Relations and Human Resources areas
- Created and implemented a post – incarceration housing model in partnership with community agencies to decrease recidivism rates.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Coordinated operations with other emergency service groups.
- Drove innovation within the department by promoting creative thinking and supporting new initiatives.
- Fostered a culture of continuous improvement by encouraging staff to identify areas of opportunity and propose solutions.
Agency Review Officer
Shelter Housing and Support Division, City of Toronto
08.2003 - 10.2004
- Managed and administered 300+ contracts to City of Toronto funded homeless programs and projects.
- Managed and monitored performance and budgets, negotiated contracts and reviewed service delivery models
- Worked with the community organizations to develop and implement service models and pilot projects to meet the needs of their clients and residents.
Counsellor
The Works, City of Toronto Public Health
08.1999 - 08.2003
- Worked as part of a public health strategy to provide harm reduction services to intravenous drug users
- Provided counselling services as well as needle exchange services, methadone maintenance therapy and communicable disease transmission prevention education, specifically around HIV and Hepatitis C.
Assistant Hostel Supervisor
Seaton House, City of Toronto
04.1999 - 08.1999
- Worked front line services in a men's homeless shelter to provide basic services to those requiring emergency shelter
- Provided crisis intervention, suicide prevention and basic counselling services.
Education
Bachelor of Arts - Sociology And Criminology
Carleton University
Ottawa, ONSkills
- Ten years of management experience at the City of Toronto, including managing 100 management and front line staff in the daily administration of social services
- Extensive experience in Labour Relations, Human Resources Management, Training, and Staff Engagement
- Creating, managing and evaluating financial, employment and social service programs to ensure client success is achieved
- Extensive experience collaborating, consulting and partnering with community organizations, stakeholders and special interest groups
- Demonstrated experience leading, motivating and developing staff and teams to increased performance
- Demonstrated experience in managing, coaching and training staff in multiple high paced, innovative and highly successful City Initiatives
- Demonstrated success in creating and managing projects which exceed performance expectations
- Demonstrated success in creating and implementing processes and policies that ensure customer service excellence
- Superb organizational skills, including multi tasking, planning and coordination, attention to detail and adaptability
- Data Entry - ability to work within many office and system technologies that support the work flow
- Verbal and written communication - excellent skill and experience in communicating, responding and representing business, clients and previous employers
- Excellent skill and experience in social media marketing, advertising and representing myself and my employer in the media
Languages
English
Full Professional
Timeline
Licensed Real Estate Professional
EXp Realty, Brokerage
02.2020 - Current
Manager Employment and Social Services
High Park/Parkdale Employment and Social Services, City of Toronto
07.2010 - 02.2020
Street Outreach Programs Officer
Streets to Homes, City of Toronto
10.2004 - 07.2010
Agency Review Officer
Shelter Housing and Support Division, City of Toronto
08.2003 - 10.2004
Counsellor
The Works, City of Toronto Public Health
08.1999 - 08.2003
Assistant Hostel Supervisor
Seaton House, City of Toronto
04.1999 - 08.1999
Bachelor of Arts - Sociology And Criminology
Carleton University
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