Sharlain L. Mathison
Windsor,Canada
Summary
Results‑driven leader with 15+ years driving revenue, elevating client satisfaction, and building high‑performing teams. Recognized for exceeding KPIs, optimizing sales processes, and leveraging CRM systems to deliver measurable growth. Skilled in motivating teams, forging client relationships, and converting strategy into results.
Overview
18
18
years of professional experience
Work History
Inside Sales Team Lead / Remote Tele sales Associate
Just Energy
Mississauga, Canada
01.2020 - 07.2025
- Directed and mentored a 12‑person inbound/outbound sales team, surpassing KPI targets year‑over‑year.
- Designed and implemented sales strategies, increasing annual revenue by 13%.
- Streamlined CRM workflows, improving lead conversion and shortening sales cycles.
- Achieved call conversion rates above 25%.
- Resolved escalations efficiently, boosting customer retention scores.
Club Support Specialist / Membership Sales
Movati Athletic
Windsor, Canada
01.2018 - 01.2020
- Consistently exceeded personal sales targets through targeted outreach and tailored solutions.
- Generated qualified leads via corporate partnerships and member referrals.
- Supported marketing and retention strategies to enhance member engagement.
Customer Service Team Lead / Collections Agent
Globalive – Yak Communications
Windsor, Canada
01.2010 - 01.2018
- Managed technical support and customer service teams to improve service levels and satisfaction metrics.
- Negotiated repayment plans in compliance with regulations, achieving high recovery rates.
Call Centre Sales Agent
Sutherland Global Services
Windsor, Canada
01.2008 - 01.2010
- Surpassed sales quotas through effective product promotion and upselling.
- Answering customer questions, addressing concerns, and providing solutions related to products, services, or company policies.
Education
High School Diploma -
Holy Names High School
Windsor, ONAssociate Degree - Practical Nursing
St. Clair College
Information Technology - Contact Centre Service Agent
Skills
- Sales Leadership & Strategy
- KPI Analysis & Reporting
- Customer Retention & Loyalty
- CRM: Salesforce & Pipedrive
- Coaching & Training
- Microsoft Office Suite
- Negotiation & Conflict Resolution
Timeline
Inside Sales Team Lead / Remote Tele sales Associate
Just Energy
01.2020 - 07.2025
Club Support Specialist / Membership Sales
Movati Athletic
01.2018 - 01.2020
Customer Service Team Lead / Collections Agent
Globalive – Yak Communications
01.2010 - 01.2018
Call Centre Sales Agent
Sutherland Global Services
01.2008 - 01.2010
High School Diploma -
Holy Names High School
Associate Degree - Practical Nursing
St. Clair College
Information Technology - Contact Centre Service Agent
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