SHARI GRAY
Kitchener
Summary
Personable and highly adaptable individual with a talent for fostering positive learning environments and driving employee growth. Possesses deep understanding of adult learning principles and effective training methodologies, coupled with strong communication and instructional design skills. Dedicated to enhancing organizational development and achieving measurable improvements in employee performance.
Overview
23
23
years of professional experience
Work History
COURIER
Purolator
07.2018 - Current
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality
- Developed strong relationships with clients through dependable service that ensured repeat business
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
- Contributed to team success by actively participating in meetings about improving operational procedures
- Acted as interim Lead Hand (1 Year)
- Health and Safety Committee Member
- Courier Methods and Driving Methods certified along with completion of 80+ further education courses
OWNER
Home Daycare
01.2012 - 01.2018
- Owned and facilitated home daycare for multiple children aged 1-13
- Developed learning curriculums targeted towards child's needs
- Cultivated and maintained strong relationships with parents to establish trust and open communication, resulting in repeat business and referrals
- Managed day-to-day business operations
CUSTOMER SERVICE REPRESENTATIVE
Rogers Customs Automotive
01.2010 - 01.2012
- Provided exceptional customer service, assisting with vehicle issues and inquiries
- Increased productivity by prioritizing tasks and multitasking effectively in a fast-paced environment
- Managed inventory of office supplies, proactively identifying needs and placing orders before shortages occurred
PROMOTIONS SUPERVISOR
Canadian Tire
01.2009 - 01.2010
- Managed a promotions team of 6-8 people and delegated job duties accordingly to ensure success
- Optimized all flyer and end aisle sales through product display and pricing
- Monitored the performance of ongoing promotions, making adjustments as needed to maximize effectiveness
RENTAL AGENT
Park Property Group
01.2006 - 01.2009
- Managed multiple apartment buildings
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners
- Screened customers by checking credit, employment and rental history to protect property owner investments
WAREHOUSE SUPERVISOR
The Bay Distribution Center
01.2002 - 01.2007
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity
- Supervised warehouse operations, shipping and receiving, distribution and workplace safety
- Workplace Trainer
- Health and Safety Committee Member
- Trained on Forklift/Walkie/Reach
- Used warehouse management software to reconcile daily inventory.
Education
2012 - EARLY CHILDHOOD EDUCATION
SHERIDAN COLLEGE
01.2012
1998-2002 -
SECONDARY SCHOOL
01.2002
Skills
- Class B driving training
- Strong work ethic
- Standard First Aid with CPR and AED- B
- Ability to give and receive direction
- Collaborative leadership
- Time management
- Coaching techniques
- Relationship building and rapport
- Training delivery
- Problem-solving
Circle Of Excellence Award Winner
In 2024, I was awarded Purolator's Circle Of Excellence award for saving a man's life while on the job.
Timeline
COURIER
Purolator
07.2018 - Current
OWNER
Home Daycare
01.2012 - 01.2018
CUSTOMER SERVICE REPRESENTATIVE
Rogers Customs Automotive
01.2010 - 01.2012
PROMOTIONS SUPERVISOR
Canadian Tire
01.2009 - 01.2010
RENTAL AGENT
Park Property Group
01.2006 - 01.2009
WAREHOUSE SUPERVISOR
The Bay Distribution Center
01.2002 - 01.2007
1998-2002 -
SECONDARY SCHOOL
2012 - EARLY CHILDHOOD EDUCATION
SHERIDAN COLLEGE
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