Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sharell Cox

Val Caron,ON

Summary

Proven track record in enhancing client satisfaction and team performance, notably at Bank of Montreal, BMO. Skilled in documentation and client needs assessment, I excel in high-pressure environments, demonstrating empathy and problem-solving. Achievements include significant process improvements and innovative teaching methods, fostering engagement and efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Client Service Assistant

Bank of Montreal, BMO
05.2024 - 09.2024
  • Enhanced client satisfaction by providing timely and accurate information on products and services.
  • Participated in team meetings and contributed valuable insights for process improvements, leading to enhanced client experience.
  • Coordinated schedules between clients and service providers, facilitating optimal use of resources while minimizing conflicts or delays.
  • Assisted in preparing comprehensive reports for clients, ensuring clear presentation of data and findings.

Customer Service Representative

ScotiaBank Canada
10.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shift Manager

Salad Masters
01.2023 - 07.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

High School Business Teacher

Ministry Of Education, Science And Technology
11.2002 - 08.2022
  • Coordinated with local businesses for guest speakers and job shadowing experiences, giving students insight into potential career paths.
  • Developed strong relationships with students and parents, resulting in increased trust and communication between school and home.
  • Implemented innovative teaching methods that increased student engagement, leading to better academic performance.
  • Maintained a positive classroom environment conducive to learning, fostering mutual respect among students of diverse backgrounds.

Education

BBA - Finance

St Thomas University
Miami, FL
05-2002

Skills

  • Documentation and record keeping
  • Data entry proficiency
  • Client needs assessment
  • Sales support

Languages

English
Full Professional

Certification

  • First Aid Certification - American Heart Association.

Timeline

Client Service Assistant

Bank of Montreal, BMO
05.2024 - 09.2024

Customer Service Representative

ScotiaBank Canada
10.2023 - 05.2024

Shift Manager

Salad Masters
01.2023 - 07.2023

High School Business Teacher

Ministry Of Education, Science And Technology
11.2002 - 08.2022

BBA - Finance

St Thomas University

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Sharell Cox