Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
LINDA NAKIRYA

LINDA NAKIRYA

Toronto,ON

Summary

A motivated worker with 2+ years of administrative experience and the capacity for hard work, positive attitude, and critical thinking. Sets high expectations to inspire, motivate. Committed to maintaining a safe and comfortable environment for clients. Able to work flexibly as part of a high performing team.

Overview

8
8
years of professional experience

Work History

Client service Assistant

The Jean tweed center for women and their families
11.2023 - Current


  • Providing caller information about programs and referrals
  • Receiving, forwarding and addressing- requests for information from internal/external customers as required
  • Monitoring the preparation and distribution of notices, agendas and related materials
  • Attending staff meetings
  • Managing administrative duties
  • Monitoring inventory and advising the office manager of requirements for office and program supplies
  • Maintaining a filing system ie Paper and electronic documents
  • Monitoring incoming faxes printing and scanning the referral forms and forwarding the medical data forms to intake.
  • Enhanced client satisfaction by providing timely and accurate information on services.
  • Efficiently resolved client issues by liaising with appropriate departments and following up until a satisfactory solution was reached.
  • Monitored client feedback regularly, using insights gained to enhance service quality continually.
  • Developed strong relationships with clients, resulting in increased trust.
  • Provided administrative support to the team, enabling them to focus on higher-level tasks and strategies.

Volunteer

Grace Food Bank
07.2023 - 12.2024
  • Food handling
  • Serving clients
  • Packaging food items.

Volunteer

Access Alliance Multicultural Health And Community Services
06.2023 - 06.2024
  • Registration for the summer splash at jane and Danforth
  • Volunteered for the pride match under access alliance
  • Cooking and serving during the Thursday drop in for the LGBTQ+ group
  • Welcoming guest at the jane and Danforth summer splash
  • Organizing the venue for the summer splash and the Thursday drop in.

Inventory Manager/Controller

Hotel International 2000 Ltd
08.2020 - 05.2023
  • Ordered and tracked store supplies according to hotel needs
  • generated and tracked expense reports, invoices, and sales reports
  • Aided with reconciliation and analysis of financial and statistical data
  • Collaborated with accounting department to resolve issues of non-payments.
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Developed and implemented policies and procedures for inventory management.
  • Monitored inventory levels to confirm compliance with company policy.
  • Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.

Customer Care Officer

Bayport Financial Services
05.2017 - 05.2020


  • Handled petty cash for the branch and made petty cash reports for accountability
  • Coordinated branch meetings, balancing multiple tasks within independent, self-starting environments while providing high-level organization and communication
  • Enhanced customer response strategies implemented new processes, and managed overall customer service functionality to maximize loyalty, productivity, and growth.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high call volumes with exceptional time management and multitasking skills.
  • Developed strong relationships with customers, leading to increased repeat business.
  • Contributed to team efforts in exceeding monthly sales targets through upselling products and services when appropriate.
  • Maximized customer retention by providing personalized assistance and tailored recommendations.
  • Assisted in implementing new policies and procedures that led to increased efficiency within the department.
  • Collaborated with team members to meet departmental goals and improve overall performance.

Education

Food safety certificate -

Harm Reduction Certificate -

Toronto Shelter Standards Certificate -

CPR/FIRST AID -

Red Cross Canada

Business Office Technology -

Humber International Graduate School, Toronto, ON
05.2024

Bachelors of Business Computing (Bsc) -

Makerere University
01.2018

Uganda Advanced Certificate of Education (UACE) -

Namiryango Secondary School
01.2013

Skills

  • Exceptional computer skills in Microsoft office, and Outlook
  • Ability to function in a high-stress and fast-paced environment
  • Quick learner; willing to learn new systems and upgrade education and training
  • Time management
  • Documentation and Record Keeping
  • Data entry proficiency
  • Sales Support
  • Customer Retention Strategies
  • Customer Support
  • Community Service Programs
  • Resident support
  • Problem-solving aptitude
  • Professional Demeanor
  • Data Confidentiality
  • Crisis Intervention
  • CPR/AED
  • Effective Communication
  • Organizational Skills
  • Multitasking Abilities

Languages

English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Client service Assistant - The Jean tweed center for women and their families
11.2023 - Current
Volunteer - Grace Food Bank
07.2023 - 12.2024
Volunteer - Access Alliance Multicultural Health And Community Services
06.2023 - 06.2024
Inventory Manager/Controller - Hotel International 2000 Ltd
08.2020 - 05.2023
Customer Care Officer - Bayport Financial Services
05.2017 - 05.2020
- Food safety certificate,
- Harm Reduction Certificate,
- Toronto Shelter Standards Certificate,
Red Cross Canada - CPR/FIRST AID,
Humber International Graduate School - Business Office Technology,
Makerere University - Bachelors of Business Computing (Bsc),
Namiryango Secondary School - Uganda Advanced Certificate of Education (UACE),

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LINDA NAKIRYA