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• Demonstrating excellent customer service.
• Kept accurate records of voter registration data, ensuring all eligible citizens had access to vote on Election Day.
• Maximized efficiency within the team by delegating tasks according to individual strengths and areas of expertise.
• Promoted a positive atmosphere among staff by fostering strong teamwork and collaboration throughout the election process.
• Contributed to a positive voting experience for citizens by maintaining a clean, organized, and professional polling station environment.
• Collaborated with War Room to address any discrepancies or irregularities during the election process.
• Contributed to smooth Election Day operations by proactively troubleshooting potential issues and maintaining open lines of communication with team members.
• Maintained a secure voting environment with strict adherence to protocols, ensuring the confidentiality of voter information.
• Streamlined the voting process for disabled and elderly voters by identifying accessibility issues and implementing appropriate solutions.
• Supported a transparent election process by inviting observers from various stakeholder groups to monitor proceedings at polling stations.
• Managed polling station resources effectively, organizing materials for easy access during Election Day operations.
• Helped maintain an orderly voting environment by enforcing rules regarding political signage and campaign activities near the polling station.
• Ensured all electoral materials were properly stored and accounted for, minimizing the risk of lost or damaged items.
• Increased voter turnout by implementing effective communication strategies and providing clear instructions to voters.
• Participated in post-election debriefs with the Returning Officer, offering insights into areas for improvement in future elections.
• Ensured accurate election results through meticulous record-keeping and attention to detail in ballot counting procedures.
• Provided exceptional customer service by addressing voter concerns promptly and professionally, resulting in higher satisfaction levels.
• Played a key role in resolving disputes among candidates, adhering strictly to established guidelines while maintaining professionalism and impartiality at all times.
• Continuously updated knowledge of local electoral laws and regulations, ensuring compliance during all stages of the election process.

Returning Office Support Network Call Centre Representative

• Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
• Managed high incoming calls and emails while providing exceptional customer support and maintaining professional composure.
• Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
• Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
• Monitor tickets and follow up on ongoing escalation issues with stakeholders and SMEs until resolved while adhering to the Service Level Agreement
• Actively participated in team meetings, sharing insights on best practices and potential improvements.
• Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
• Contributed to building a positive work environment by maintaining strong relationships with coworkers.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.

• Provided full range of strategic advice and consulting services on the application of IT solutions that align with enterprise strategies and LOB objectives, promote and advocate corporate information and technology strategies,
• Managed and optimized the relationship between LOBs and the I&T division to support and create mutual value for clients, align information and technology services to client needs, and improve business results
• Manage, maintain and provide governance to vendors and business processes entrusted in Canada to ensure BMOFG receives value (operational quality, effectiveness and efficiency)
• Responsible for the overall success of Canadian outsourcing/supplier arrangements with Vendors
• Drove supplier relationship management and performed according to key performance indicators.
• Implemented best practices in supplier relationship management, promoting a culture of collaboration and trust.
• Reduced lead times for critical materials with strategic procurement and supplier relationship management.
• Established strong relationships with vendors and suppliers, negotiating favourable terms that contributed positively towards project budgets.

• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
• Developed strategic sales plans for driving growth in key market segments, resulting in significant business expansion.
• Utilized CRM software tools effectively for tracking client interactions, follow-ups, and deals progressions.
• Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.