Sharanjeet Kaur
Brampton,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Help Desk Operator
Punjab Sewa Kendra
03.2020 - 07.2023
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
- Memorized all company services to be able to answer customer questions quickly and efficiently.
- Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software.
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average.
Education
MCA -
Guru Nanak Institute of Management & Technology
BCA -
Desh Bhagat University
Skills
- Multitasking capabilities
- Adaptability and flexibility
- Attention to detail
- Problem-solving abilities
- Software proficiency
- Customer Service
Contact No
+1 4376619261
Additional Information
3 Years of Teaching experience in City convent public school Alamgir road Sarinh Distt Ludhiana
Personal Profile Strengths
- Having the ability of multi-tasking.
- Having the ability of delegation and time management.
- Easily Adaptable.
- Having Strong Work Ethics and Morale.
- Self-Confident.
- Having the ability of leadership.
- Positive and friendly attitude.
- Ability to Work Well under pressure, Quick Learner and Motivated.
Father's Name
Mr. Manjeet Singh
Personal Information
- Hobbies: Technology and Growth, Reading, Design, Travelling, Community involvement, Designing, Cooking, Painting, Socializing with friends and family.
- Date of Birth: 05/28/96
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the details and Information provided above is correct and true to the best of my knowledge.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Help Desk Operator
Punjab Sewa Kendra
03.2020 - 07.2023
MCA -
Guru Nanak Institute of Management & Technology
BCA -
Desh Bhagat University
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