Md Hasibul Islam
Toronto,Canada
Summary
Dynamic customer service professional with a proven track record at Walmart Supercentre, excelling in customer satisfaction and complaint resolution. Skilled in multitasking and time management, I effectively enhance service delivery while training new staff. Committed to maintaining cleanliness standards and fostering team collaboration to achieve operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Desk Associate
Walmart Supercentre
Toronto, Canada
06.2023 - Current
- Assisted customers promptly via phone and email, resolving inquiries to improve satisfaction.
- Greeted customers and provided information on products and services to enhance customer experience.
- Resolve customer complaints, guide them and provide relevant information.
- Resolved customer complaints using company policies and procedures effectively.
- Processed returns and exchanges efficiently, ensuring compliance with company policies.
- Processed money transfer requests efficiently and accurately.
- Collaborated with team members to improve service delivery processes regularly.
- Trained new staff on customer service protocols and company systems efficiently.
Assistant Server
City Cruises
Toronto, Canada
05.2024 - 11.2024
- Created a positive first impression by warmly greeting customers upon arrival.
- Delivered food to customers accurately, ensuring each order was correct and visually appealing.
- Assisted guests in selecting preferred seating while accommodating specific dining preferences.
- Taking special note of food allergies or preferences, and being able to communicate that clearly to kitchen staff.
- Maintained cleanliness of dining areas and service stations throughout shifts.
- Coordinated with kitchen staff to facilitate timely meal preparation and delivery.
- Handled guest feedback professionally to improve overall service experience.
- Answered questions about menu items and made recommendations accordingly.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Customer Service Representative
Domino's Pizza
Dhaka, Bangladesh
09.2021 - 12.2022
- Managed customer orders by accurately taking requests over the phone and entering them online.
- Processed customer orders accurately and efficiently using POS systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented customer complaints and directed them to relevant departments for resolution.
- Collaborated with team to greet and assist callers by answering or directing inquiries.
- Demonstrated product knowledge to recommend menu items to customers.
- Created incident, comment, and complaint reports, evaluating information for intake to maintain a safe and professional environment.
Education
Advanced Diploma - Hospitality And Tourism Management
Toronto School of Management
Toronto, ON, Canada07.2025
Higher Secondary Certificate - Dhaka, Bangladesh
Milestone School and College
Dhaka, Bangladesh01-2020
Skills
- Customer service excellence
- Customer satisfaction focus
- Ability to work under pressure
- Multitasking capabilities
- Time management expertise
- Attention to detail
- Team collaboration
- Interpersonal communication
- Listening and communication skills
- Organizational skills
- Punctuality
- Food safety compliance
- Language proficiency
- Critical thinking skills
- Cleanliness standards
Certification
Smart Serve
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Timeline
Assistant Server
City Cruises
05.2024 - 11.2024
Customer Service Desk Associate
Walmart Supercentre
06.2023 - Current
Customer Service Representative
Domino's Pizza
09.2021 - 12.2022
Advanced Diploma - Hospitality And Tourism Management
Toronto School of Management
Higher Secondary Certificate - Dhaka, Bangladesh
Milestone School and College