Sharan Grewal
bakersfield
Summary
Dynamic professional with extensive experience in IHSS Adult Services Program, specializing in care documentation and emergency response. Proven track record of enhancing client well-being through effective companionship and specialized treatment. Strong customer relationship management skills, combined with meticulous attention to detail and effective communication, drive satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
IHSS Care Provider
IHSS Adult Services Program
Bakersfield
03.2021 - Current
- Maintained accurate records of services for billing and care documentation.
- Educated families on safety precautions for elderly and disabled individuals at home.
- Provided companionship and emotional support to elderly clients, enhancing overall well-being.
- Assisted clients with daily activities, including dressing, bathing, and toileting.
- Transported clients to medical appointments and social events, ensuring timely access.
- Administered specialized treatments as prescribed by healthcare professionals.
- Responded to emergencies promptly in accordance with established protocols.
- Collected vital signs including blood pressure, pulse, and respirations for health evaluations.
Dispatcher,customer Care Service
DOLON TRUCKING INC
Bakersfield
09.2022 - 11.2023
- Managed high volume of phone calls while ensuring data entry accuracy.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Created daily reports detailing response times and call volumes.
- Interacted with local law enforcement agencies during ongoing incidents.
- Maintained comprehensive logs of incoming calls and assigned tasks.
- Verified driver credentials before assigning routes or tasks.
- Organized delivery paperwork including manifests and packing slips.
- Resolved customer inquiries regarding product availability and shipping status.
Sales Associate
Liquor Barn
Redding
04.2018 - 01.2020
- Executed cashier duties, including payment acceptance, receipt issuance, and change calculation.
- Facilitated customer product selection by advising on sizing and styling options.
- Processed returns, exchanges, and refunds per company policies.
- Maintained comprehensive knowledge of store merchandise and operational policies.
- Cultivated strong customer relationships through personalized interactions.
- Educated customers on product features and proper usage to enhance sales.
- Collected payments accurately while ensuring correct change distribution.
- Analyzed sales data to identify trends and inform strategic adjustments.
Customer Service Representative
macys
Bakersfield
- Delivered exceptional customer service to enhance overall satisfaction.
- Maintained detailed records of customer interactions and transactions for future reference.
- Tracked orders from initiation to completion, ensuring timely delivery of goods or services.
- Executed administrative tasks, including filing paperwork and updating databases.
Education
Bachelor of Dental Surgery - Science
SKSS Dental College
INDIA03-2016
Skills
- Care documentation and emergency response
- Companionship services and specialized treatment
- Customer relationship management
- Call volume management and data entry accuracy
- Order tracking and problem resolution
- Sales analysis and customer service
- Attention to detail and product knowledge
- Task prioritization and adaptability
- Strong teamwork and multitasking
- Punctuality and reliability in call center roles
- Verbal and written communication skills
- Computer proficiency and decision-making
- Multi-line phone expertise
Languages
English
Full Professional
Hindi
Full Professional
punjabi
Full Professional
References
References available upon request.
Timeline
Dispatcher,customer Care Service
DOLON TRUCKING INC
09.2022 - 11.2023
IHSS Care Provider
IHSS Adult Services Program
03.2021 - Current
Sales Associate
Liquor Barn
04.2018 - 01.2020
Customer Service Representative
macys
Bachelor of Dental Surgery - Science
SKSS Dental College
Similar Profiles
Courtney ALVARADOCourtney ALVARADO
IHSS Care Provider at IHSS Adult Services ProgramIHSS Care Provider at IHSS Adult Services Program
Laura GarciaLaura Garcia
IHSS Care Provider at IHSS Adult Services ProgramIHSS Care Provider at IHSS Adult Services Program
Halima MazharHalima Mazhar
Caregiver at IHSS Adult Services ProgramCaregiver at IHSS Adult Services Program
James ReadJames Read
Home Healthcare Specialist at IHSS Adult Services ProgramHome Healthcare Specialist at IHSS Adult Services Program
Ann CampbellAnn Campbell
Accounting Specialist at Direct Safety Solutions, Inc.Accounting Specialist at Direct Safety Solutions, Inc.