Andrew Garza

• Provided personal care and assistance to clients in daily activities.
• Managed medication schedules and ensured client adherence to prescribed regimens.
• Supported mobility and transportation needs for clients to medical appointments.
• Documented client progress and changes in condition accurately for care records.
• Respected client privacy and confidentiality while delivering compassionate service.
• Maintained a clean, safe environment for clients in their homes.
• Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
• Responded promptly to emergency situations in accordance with established protocols.
• Prepared nutritious meals to enhance overall health and promote better eating habits.
• Organized oral medications for clients following dosage and schedule requirements.
• Monitored medication schedules and administered medications.
• Assisted clients with daily activities such as dressing, bathing, and toileting.

Performed daily patrols of high-rise buildings in downtown San Francisco, ensuring adherence to security protocols.

• Ensured secure environment by monitoring premises and removing trespassers from restricted areas.
• Coordinated with law enforcement and fire departments during emergencies, ensuring adherence to established procedures.
• Issued temporary identification badges for guests and employees, reinforcing access control measures.
• Compiled incident reports detailing security concerns and incidents for management review, aiding in risk assessment.
• Demonstrated adaptability to various company protocols and building procedures across assignments.
• Scheduled routine maintenance and updates on security programs, cameras and other devices.
• Responded promptly to requests from users related to their access rights or privileges.
• Responded to incidents of workplace violence and unruly behavior on company property.
• Performed security clearance processing for company employees.
• Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.

• Scheduled client appointments, optimizing time slots for maximum efficiency.
• Maintained organized filing system for client records and documentation.
• Responded to inquiries via email and in-person, delivering accurate information to enhance client satisfaction.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Updated and recorded customer or client information to maintain accounts.
• Performed data entry tasks into various computer systems accurately and promptly.
• Supported staff members with administrative tasks, typing letters, filing documents, and scanning and copying documents.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Managed incoming mail distribution, courier services, faxes, and photocopying, ensuring timely processing of documents.
• Processed payments and updated accounts to reflect balance changes.
• Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
• Scheduled and confirmed appointments and meetings for management team.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Coordinated with vendors for repairs and maintenance of office equipment.
• Managed company database and ensured the accuracy of contact information.
• Handled customer inquiries and complaints, providing timely and appropriate solutions.
• Compiled data from various sources into organized reports for management review.
• Participated in emergency response drills and maintained knowledge of safety procedures.
• Coordinated meeting room bookings and arranged catering for meetings and events.
• Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Greeted customers, answered general questions and directed to appropriate locations.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Maintained client accounts by obtaining, recording and updating personal and financial information.
• Investigated and analyzed client complaints to identify and resolve issues.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Collated, bound and stored computer-generated reports.
• Transcribed tapes and notes from meetings into prescribed formats.
• Coordinated company events with venues and advised staff of pertinent details.
• Used company badging system to create badges for new employees and visitors.