Shapi John
Toronto,Canada
Summary
Dedicated and detail-oriented Psychology student with a 4.06 GPA, seeking to bring strong multitasking, communication, and customer service skills to a fast-paced environment. Proven ability to balance academic excellence with part-time work, demonstrating reliability, efficiency, and a strong work ethic. Track record of effectively collaborating with team members to contribute to a positive customer experience through friendly service, attention to detail, and a team-focused mindset.
Overview
8
8
years of professional experience
Work History
Sales Associate
UNIQLO
07.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Barista
Starbucks
04.2023 - 07.2025
- Developed strong interpersonal and communication skills in fast-paced environments.
- Uphold health and safety standards by adhering to sanitation protocols.
- Handled multiple orders simultaneously, ensuring product quality.
- Processed financial transactions accurately, demonstrating attention to detail.
- Adapted procedures to meet customer requests, showcasing flexibility.
Barista & Food Prep
Java Joe's
01.2023 - 09.2023
- Fostered a cooperative environment through effective communication.
- Managed inventory by monitoring and restocking supplies.
- Maintained clean workspaces by sanitizing tools and equipment.
- Set performance standards to ensure quality in customer satisfaction.
Manager
McDonald's
08.2017 - 11.2022
- Provided cross-training to enhance team adaptability and performance.
- Monitored expenses, showcasing analytical and financial responsibility.
- Maintained high cleanliness and organization standards.
- Ensured safety during food preparation by enforcing protocols.
- Managed cash handling with 100% accuracy, showing reliability.
Process Guide & Supervisor
Amazon Warehouse
04.2021 - 12.2021
- Mentored new employees on procedures, enhancing research collaboration.
- Led team operations focusing on efficiency and structured management.
- Designed scheduling systems for teams, demonstrating planning skills.
- Recorded inventory data, identified discrepancies through audits.
- Maintained accurate documentation to prevent errors.
Education
Bachelor of Arts - Psychology, Minor in Human Resource Management & Sociology
Toronto Metropolitan University
Toronto, ON04-2027
Skills
- Adaptability
- Leadership experience
- Critical thinking
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
Timeline
Sales Associate
UNIQLO
07.2025 - Current
Barista
Starbucks
04.2023 - 07.2025
Barista & Food Prep
Java Joe's
01.2023 - 09.2023
Process Guide & Supervisor
Amazon Warehouse
04.2021 - 12.2021
Manager
McDonald's
08.2017 - 11.2022
Bachelor of Arts - Psychology, Minor in Human Resource Management & Sociology
Toronto Metropolitan University
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