Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shaphan Harvey

Etobicoke

Summary

Experienced Master Automotive Technician with a proven history of diagnosing and resolving complex mechanical issues, conducting routine maintenance, and optimizing vehicle performance. Adept at excelling in high-pressure environments, I bring exceptional communication and negotiation skills honed in dynamic sales settings. Proficient in assessing customer needs and delivering tailored solutions to enhance satisfaction. Now seeking to apply my diverse expertise in a new field, where I can make a meaningful contribution and drive organizational success.

Overview

5
5
years of professional experience

Work History

Product Advisor/Salesperson

Woodbridge Toyota
08.2023 - Current
  • Developed relationships with clients for increased loyalty and repeat business.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Mentored new sales staff members, guiding them through company procedures and product knowledge training.
  • Exceeded monthly sales targets consistently by utilizing persuasive sales techniques and building rapport with potential buyers.

Automotive Service Technician

Castle Honda
06.2020 - 08.2023
  • At Castle Honda my responsibilities are to diagnose and troubleshoot vehicle issues, conduct repairs, and perform regular maintenance tasks such as oil changes and tire rotations
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Enhanced customer satisfaction by performing thorough diagnostics and timely repairs on various vehicle makes and models.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Reduced turnaround time for repairs with a strong focus on accuracy, quality workmanship, and adherence to manufacturer guidelines.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

Apprentice Automotive Technician

Airport Mazda of Toronto
03.2020 - 06.2020
  • During this time, my responsibilities included removing and installing vehicle wraps, conducting oil changes, and performing tire replacements
  • Additionally, I provided assistance to other technicians with their tasks as needed
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.

Education

Automotive Certification Course -

Georgian College
07.2023

Certification of Qualification for Automotive Service Technician 310S - Automotive Technology

Centennial College
Toronto, ON
07.2023

Skills

  • Self-Motivation
  • Problem Solving
  • Client Acquisition
  • Customer Service
  • Closing Sales
  • Customer relations
  • Troubleshooting skills
  • Maintenance and repairs

Languages

English
Native or Bilingual

Timeline

Product Advisor/Salesperson

Woodbridge Toyota
08.2023 - Current

Automotive Service Technician

Castle Honda
06.2020 - 08.2023

Apprentice Automotive Technician

Airport Mazda of Toronto
03.2020 - 06.2020

Automotive Certification Course -

Georgian College

Certification of Qualification for Automotive Service Technician 310S - Automotive Technology

Centennial College

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Shaphan Harvey