Shantinese Martin
Stockton
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Ross Stores
Stockton
04.2013 - Current
- EXECUTIVE PROFILEAccomplished retail leader with 13+ years of progressive leadership experience at Ross Stores, advancing from Cashier to Store Manager through consistent performance and results. Proven track record of transforming underperforming stores, developing high-performing leadership teams, reducing shrink, increasing sales volume, and driving operational excellence. Recognized for building strong talent pipelines, improving inventory performance, and delivering sustainable business growth in high-volume retail environments.Expertise includes P&L accountability, talent development, succession planning, sales growth, inventory management, shrink reduction, workforce planning, customer experience, operational execution, and change leadership.⸻CAREER HIGHLIGHTSBusiness TransformationSelected in June 2024 to lead a larger-volume $7–8 million retail location after successfully managing a $5–6 million volume store.
Assumed leadership of a severely understaffed location with limited leadership bench strength and significant operational challenges.
Successfully rebuilt the leadership structure, stabilized staffing, and established a high-performing management team.
Developed and promoted more than 15 associates into leadership positions, creating a sustainable succession pipeline.
Sales & Financial PerformanceDelivered $7.8 million in annual sales during fiscal year 2024.
Currently trending toward $9.3 million in annual sales for 2026.
Increased annual sales volume by approximately $1.5 million while simultaneously improving operational performance and talent development.
Maintained strong financial stewardship across payroll, labor, inventory, and operational expenses.
Inventory & Shrink PerformanceReduced inventory shrink from 1.85% in September 2024 to 1.33% in May 2025.
Further improved shrink performance to 1.02% in September 2025.
Achieved a best-in-class inventory result of 0.65% in May 2026 against a company goal of 1.10%.
Reduced shrink by approximately 65% over a two-year period through operational controls, accountability, training, and loss prevention initiatives.
Leadership DevelopmentPromoted 15+ associates into leadership positions including supervisory and management roles.
Built a strong leadership bench that improved store performance, retention, and operational consistency.
Recognized for coaching, mentoring, and developing future leaders.
Multi-Store Leadership ExperienceSuccessfully managed inventory operations across three separate store locations.
Demonstrated ability to lead complex operational initiatives beyond assigned store responsibilities.
Trusted to support district-wide operational execution and inventory success.
⸻PROFESSIONAL EXPERIENCEStore ManagerRoss Stores | 2019 – PresentLead all aspects of retail operations for high-volume locations, including sales performance, profitability, staffing, talent development, customer experience, inventory management, shrink control, and operational execution.Selected AccomplishmentsChosen to lead a higher-volume $7–8 million store requiring significant operational turnaround.
Rebuilt an understaffed store and established a stable leadership team through recruitment, development, and succession planning.
Increased annual sales from $7.8 million to a projected $9.3 million.
Reduced inventory shrink from 1.85% to 0.65%, significantly outperforming company goals.
Promoted more than 15 associates into leadership positions.
Led inventory execution for three separate store locations.
Improved operational accountability through consistent coaching, performance management, and leadership development.
Successfully balanced sales growth, customer service, inventory performance, and labor management.
Maintained compliance with company standards, safety requirements, and operational controls.
⸻Career Progression with Ross StoresAssistant Store Manager | 2018 – 2019
Front End Supervisor | 2017 – 2018
Loss Prevention Specialist | 2017
Stock Room Leader | 2016 – 2017
Cashier | 2013 – 2016
Promoted through multiple leadership levels based on performance, operational excellence, leadership capability, and business results.
Education
Child Development
Humphreys College
Stockton, CA 03.2013 - 06.2015
Skills
- Retail Operations Leadership
- Multi-unit management
- P&L Management
- Sales strategies
- Customer satisfaction
- Inventory control
- Shrinkage control
- Loss control
- Operational efficiency
- Financial Accountability
- Workforce strategy
- Talent growth
- Succession strategy
- Coaching leadership
- Change strategy
- Performance evaluation
- Safety compliance
- Team Building
Accomplishments
- Awarded Store of the Year (2022) in recognition of outstanding leadership and overall business performance.
- Led one of the highest-performing locations in the district through exceptional execution in sales growth, operational excellence, inventory control, talent development, and customer experience.
- Demonstrated the ability to build a high-performing culture that delivered measurable business results and sustained operational success.
Timeline
Store Manager
Ross Stores
04.2013 - Current
Child Development
Humphreys College
03.2013 - 06.2015