Shanti Ward-Williams
Richmond
Summary
I use my creative approach to problem-solving. I am able to handle multitasking on a daily basis. I am a dependable person who is great with time management. I have experience working as part of a team and as an individual.
Overview
27
27
years of professional experience
Work History
Housekeeper/Guest Service Representative
Extended Stay Hotels of America
07.2017 - 03.2024
- Housekeeper maintaining guest rooms, cleaning laundry, and keeping.
- A great report and trust with guests and request for cleaning rooms.
- Ensured cleanliness and sanitation standards in guest rooms and common areas.
- Performed detailed cleaning tasks including dusting, vacuuming, and mopping to enhance guest satisfaction.
- Provided excellent guest service, addressing concerns or questions professionally and promptly.
Guest Service
Toys"R"Us
08.2009 - 02.2016
- Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
- Trained new front desk team members, ensuring consistency in excellent guest service delivery across the team.
- Helped eliminate potential theft of products by providing exceptional guest service and maintaining awareness while on sales floor.
- Participated in regular staff meetings to discuss improvements in operations and guest service strategies.
Cashier
Mervyns Clothing Store
05.2002 - 05.2003
- Stocked shelves, counters, and tables with merchandise.
- Totaled bills, accepted payments, and made changes for customers in retail store.
- Answered customer questions concerning location, prices, and use of merchandise.
Cashier
Kmart
09.2001 - 09.2002
- Provided customer service in a self-service store.
- Answered questions and provided information to customers about the merchandise for sale.
- Collected cash, check, and change payments from customers and made a change for cash transaction.
- Maintained accurate cash drawer and handled cash discrepancies promptly.
Cashier/Food Prep
Safeway
01.1999 - 01.2001
- Preparing meat, fixing sandwiches, and catering trays.
- Collected cash, check, and change payments from customers and made a change for cash transaction.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and ensured proper change distribution.
Sales Associate and Cashier
Hollywood Video Store
02.1997 - 04.1999
- Stocked shelves, Inventory of products.
- Credit accounts, and Cash handling collections.
- Sales assistant
- Assisted customers in selecting and locating rental titles, enhancing overall shopping experience.
- Managed inventory levels through regular stock checks and effective replenishment strategies.
Education
High School Diploma -
El Cerrito High School
El Cerrito, CA06.1999
Skills
- Customer service
- Basic math
- Communication skills
- Cashiering
- Sales
- Cash handling
- Organizational skills
- Food service
- Time management
- Teamwork
Timeline
Housekeeper/Guest Service Representative
Extended Stay Hotels of America
07.2017 - 03.2024
Guest Service
Toys"R"Us
08.2009 - 02.2016
Cashier
Mervyns Clothing Store
05.2002 - 05.2003
Cashier
Kmart
09.2001 - 09.2002
Cashier/Food Prep
Safeway
01.1999 - 01.2001
Sales Associate and Cashier
Hollywood Video Store
02.1997 - 04.1999
High School Diploma -
El Cerrito High School