Juanita Flores

• Assisted guests with inquiries, providing information about local attractions and amenities.

• Provide high-level guest service including check-in and check-out using Opera system

• Prepare ready-to-eat foods, baking items, and wine service

• Maintain thorough room cleaning, bed making, and sanitation standards

• Manage laundry prioritization and restocking of chemicals and supplies

• Maintain indoor and outdoor common areas

• Handle barge inventory orders and stock food and beverage items

• Operate espresso machines and assist with guest transportation

• Assisted with menu planning and large-scale food preparation

• Supervised crew during events and managed banquet execution

• Worked sauté and garde-manger stations

• Coordinated event setup and breakdown

• Assisted with Banquet Event Orders (BEOs)

• Managed ordering and receiving of inventory

• Supervised kitchen staff to ensure high standards in food preparation and presentation

• Managed daily cafeteria and coffee kiosk operations

• Supervised staff and assigned daily tasks

• Ensured compliance with sanitation standards

• Operated and troubleshot POS systems

• Conducted daily cash reconciliation, deposits, and waste tracking

• Assisted with payroll and employee scheduling

• Managed ordering, receiving, and vending machine restocking

• Edited company website weekly

• Supervised daily operations and assigned staff tasks

• Managed high-volume food preparation and grill station

• Opened and closed POS systems and completed end-of-day paperwork

• Ensured sanitation compliance and customer satisfaction

• Upsold menu items to increase revenue

• Processed 200+ daily POS transactions

• Managed inventory replenishment and merchandising

• Trained and coached new team members

• Handled cash deposits and maintained sales floor presentation

• Delivered exceptional customer service in fast-paced retail environment

• Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.

• Oversaw daily restaurant operations and profitability

• Maintained food safety and cleanliness standards

• Managed scheduling, payroll, inventory, and waste tracking

• Led marketing initiatives to drive sales growth

• Assisted with hiring, training and mentoring new staff members

• Supervised daily store operations and staff performance

• Trained employees on upselling and promotional strategies

• Managed freight receiving (300–600 boxes weekly)

• Handled cash deposits and end-of-day reporting

• Maintained planograms and merchandising standards

• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits

• Maintained 98.5 to 100 percent call quality performance

• Exceeded weekly sales quotas and retention goals

• Resolved escalated customer issues professionally

• Processed new accounts, billing adjustments, and service orders

• Trained across multiple service regions to support nationwide customers

• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients