Shante Clayton
Etobicoke,Canada
Summary
Dedicated professional with over 4 years of comprehensive experience in customer service, administrative support, and educational facilitation particularly for individuals with special needs. Expertise in designing engaging learning activities and implementing ABA strategies to foster independence and comprehension in diverse learners.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Seasonal Distribution Centre Associate (Part -time)
Aritzia
Toronto, Ontario
11.2025 - 01.2026
- Picked, packed, and moved inventory efficiently while meeting performance and accuracy targets
- Collaborated with cross-functional teams to support timely order fulfillment
- Assisted Concierge team by responding to customer emails and providing service support
Classroom Facilitator Level 1
Surrey Place
Toronto, Ontario
03.2024 - 03.2025
- Delivered engaging learning activities aligned with individualized service plans using ABA strategies
- Supported assessments, intake activities, and curriculum development
- Promoted independence and comprehension in children with ASD through tailored instruction
Junior Facilitator
Behaviour Innovations
Toronto, Ontario
08.2023 - 03.2024
- Providing 1:1 support with children and adults living with autism spectrum disorder (ASD).
- Designed lesson plans using diverse teaching methods for various learning styles, maximizing student engagement.
- Built strong rapport with children to enhance comprehension and educational growth through real-world examples.
TTC Customer Service Representative
TalentWorld
Toronto, Ontario
05.2023 - 07.2023
- Maintained up-to-date knowledge of transit system changes, ensuring critical updates to riders.
- Collaborated with the TTC team to address customer inquiries and resolve issues promptly.
Administrative Assistant & IT Support
Mona Information Technology Services
Kingston, Jamaica
09.2018 - 12.2022
- Optimized IT support processes, reducing ticket resolution time and enhancing user satisfaction.
- Coordinated video conferencing sessions and managed multimedia equipment bookings.
- Maintained accurate daily inventory of department equipment, ensuring resource availability.
Education
Post Graduate Diploma - Autism & Behavioral Science
George Brown College
Toronto08.2023
Bachelor - Psychology
University of The West Indies (Mona campus)
Kingston, Jamaica07.2022
Skills
- Time management
- Team collaboration
- Designing and leading engaging learning activities
- Highly responsible and reliable
- Empathy and strong interpersonal skills
- Organized and detail-oriented
- Adaptability in dynamic environments
- IT support and basic technical troubleshooting
- Classroom management
- Critical thinking and problem-solving
Certification
- Crisis Prevention and Intervention (CPI) certification, Toronto, 12/01/25
- 40-Hour Registered Behaviour Technician (RBT) online training certification, 08/01/23
Timeline
Seasonal Distribution Centre Associate (Part -time)
Aritzia
11.2025 - 01.2026
Classroom Facilitator Level 1
Surrey Place
03.2024 - 03.2025
Junior Facilitator
Behaviour Innovations
08.2023 - 03.2024
TTC Customer Service Representative
TalentWorld
05.2023 - 07.2023
Administrative Assistant & IT Support
Mona Information Technology Services
09.2018 - 12.2022
Post Graduate Diploma - Autism & Behavioral Science
George Brown College
Bachelor - Psychology
University of The West Indies (Mona campus)