Shannon Young
Kingston
Summary
Accomplished Senior Banking Advisor with a proven track record at RBC Royal Bank, enhancing client satisfaction through personalized financial solutions and digital literacy. Expert in client support and critical thinking, I excel in transforming customer challenges into opportunities, significantly improving the banking experience without relying on numerical data.
Overview
24
24
years of professional experience
Work History
Senior Banking Advisor
RBC Royal Bank
09.2021 - Current
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
Client Advisor
RBC Royal Bank
02.2007 - 09.2021
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
Cashier
Metro Grocery Store
01.2001 - 04.2008
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Napanee District Secondary School
Napanee, ON06-2003
Skills
- Client Support
- Active listening
- Critical thinking
- Problem resolution
- Customer Interaction
- Branch and Advice Center experience
Timeline
Senior Banking Advisor
RBC Royal Bank
09.2021 - Current
Client Advisor
RBC Royal Bank
02.2007 - 09.2021
Cashier
Metro Grocery Store
01.2001 - 04.2008
High School Diploma -
Napanee District Secondary School
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