Summary
Overview
Work History
Education
Skills
Timeline
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Nene Pearl Akpan

Nene Pearl Akpan

Winnipeg,Canada

Summary

Results-driven professional with a strong background in customer service, financial operations, and relationship-building. Excels in fast-paced, high-pressure environments and exceeds expectations. Skilled problem-solver and team player who cultivates partnerships across all demographics and management levels.

Overview

4
4
years of professional experience

Work History

Senior Banking Advisor

Royal Bank of Canada
Winnipeg, Manitoba
01.2023 - Current
  • Guided clients on selecting optimal credit cards
  • Meeting client's needs for online banking at advanced support stage
  • Enhanced client counseling on optimal banking solutions
  • Assuming lead roles to support onboarding of new banking employees
  • Handled tense situations with calm resolution
  • Selected to participate in pilot programs for system testing due to quick learning ability
  • Guided C360 through critical transitions with S.W.A.T. pilot involvement

Estate Operations Assistant

Royal Bank of Canada
04.2024 - 06.2024
  • Checked documentation for compliance with regulatory standards,
  • Ensured compliance with documentation standards
  • Evaluated documents for approval or rejection
  • Notify branches of issues with documents and signatures
  • Achieved productivity goals while working remotely.

Banking Advisor

Royal Bank of Canada
Winnipeg, Manitoba
01.2022 - 01.2023
  • Served as main contact for incoming calls and directed clients to appropriate departments
  • Recommended optimal accounts based on client needs
  • Resolved clients' financial inquiries efficiently
  • Leveraged software tools to address client concerns
  • Recommended optimal accounts tailored to client needs
  • Executed thorough validation procedures to confirm account authenticity
  • Guided new employees in managing customer inquiries efficiently
  • Resolved client online banking inquiries at the first level
  • Maintained operational efficiency from a home office

Customer Service Sales Specialist

7X Powered
Winnipeg, Manitoba
08.2021 - 01.2022
  • Streamlined customer service workflows to enhance efficiency
  • Optimized productivity while working from home

Customer Service Specialist/Subject Matter Expert

HGS Canada
Winnipeg, Manitoba
05.2020 - 10.2021
  • Led training sessions for new hires to enhance call management skills
  • Engaged customers in constructive conversations, ensuring smooth resolution of queries
  • Performing diagnostics on phone hardware and network issues
  • Cultivated connections across multiple client bases
  • Executed tasks remotely

Education

Diploma - Esthetics

MC College
Winnipeg
11.2019

Bachelor of Science - Psychology

Nasarawa State University
Keffi, Nigeria
10-2008

Skills

  • Proficient in Customer Relations
  • Strong Technology Adaptability
  • Creative Solutions Developer
  • Proficient Typist: 40-50 WPM
  • Proficient in Verbal and Written Communication
  • Experienced in Outlook and Internet Applications
  • Strong Organizational Skills
  • Rapid Learning Ability
  • Skilled in Managing Multiple Responsibilities
  • Meticulous Attention to Detail
  • Proficient Analytical Skills
  • Adaptable To Changing Conditions
  • Adept at Leveraging Digital Tools
  • Banking
  • Client Relations

Timeline

Estate Operations Assistant

Royal Bank of Canada
04.2024 - 06.2024

Senior Banking Advisor

Royal Bank of Canada
01.2023 - Current

Banking Advisor

Royal Bank of Canada
01.2022 - 01.2023

Customer Service Sales Specialist

7X Powered
08.2021 - 01.2022

Customer Service Specialist/Subject Matter Expert

HGS Canada
05.2020 - 10.2021

Diploma - Esthetics

MC College

Bachelor of Science - Psychology

Nasarawa State University

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Nene Pearl Akpan