Shannon Veater
Shasta Lake
Summary
Passionate about sustainability and environmental stewardship, with a solid foundation in environmental science and regulations. Possessing knowledge in environmental impact assessments and pollution control, along with strong analytical and problem-solving skills. Dedicated to driving measurable improvements in environmental quality and promoting sustainable practices.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Answer Plus Las Vegas
11.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cross-trained and provided backup support for organizational leadership.
The Sound of Knowledge, Inc.
09.2016
- Temporarily helped with overflow of projects, transcribed various media files such as audio and visual feed into text documents for closed captioning, on an as needed basis, and followed strict deadlines promptly via email
BookKeeper / Front End Supervisor
KJ’s IGA
09.2015 - 09.2016
- Provided excellent face to face and telecommunication skills when dealing with customers and employees, oversaw employee tills and customer interaction, daily opening and closing duties such as bank deposits, safe access for cash counts and till processing, processing of returned checks and their collections, daily financial reporting to corporate, managed customer service desk and provided Western Union services and various other services including faxes and bill pay, assisted management with inventory counts and checking in of various vendors
- Accomplishments
- Promoted quickly
- Received Cashier of the Quarter bonus
- Raised the most food bank donations for the local food bank
Sales Associate
Radio Shack
05.2014 - 02.2015
- Oversaw training of new sales associates, stayed current and knowledgeable on all major cellphone carriers and plans, assisted customers with a wide range of requests and questions over the phone and in person, assisted in managing and counting inventory, processed payments efficiently, basic cleaning and upkeep of store shelving and sales desks, oversaw visual merchandising, made sales and upgrade calls
- Accomplishments
- Frequently receives excellent customer service satisfaction reviews
- Received a Do It Together Award from a colleague for going above and beyond
- Contributed to store sales being number one in the region
Assistant Branch Manager
Ready Money
05.2010 - 10.2010
- Provided customers with small loans and financial solutions, supervised and handled new and existing accounts, responsible for the branch banking deposits, performed daily collection calls and inactive customer calls, designed and mailed weekly marketing mailers, participated in weekly and monthly store audits
Customer Service Associate
Check ‘N Go
01.2009 - 01.2010
- Provided customers with small loans and financial solutions such as Western Union and auto title loans, oversaw and handled new and existing accounts, responsible for branch banking deposits, performed daily collection calls and inactive customer calls successfully, participated in weekly and monthly store audits
Education
Bachelor of Science - Environmental Science
Souther New Hampshire University
Manchester, NH01-2024
Skills
- Effective Communication with Diverse Groups
- Experienced in Office Suite and Programming Tools such as ArcGIS & Python
- Collaborative Team Player
- ERP System Proficiency
- Effective Problem Solving in Stressful Situations
- Detail-Oriented Project Management
- Analytical Research Skills
- Data Entry Proficiency
- Water quality analysis
- Field Soil Sampling
- Lab report composition
- Geospatial Data Interpretation
- Quantitative Research Methodology
Timeline
Customer Service Representative
Answer Plus Las Vegas
11.2016 - Current
The Sound of Knowledge, Inc.
09.2016
BookKeeper / Front End Supervisor
KJ’s IGA
09.2015 - 09.2016
Sales Associate
Radio Shack
05.2014 - 02.2015
Assistant Branch Manager
Ready Money
05.2010 - 10.2010
Customer Service Associate
Check ‘N Go
01.2009 - 01.2010
Bachelor of Science - Environmental Science
Souther New Hampshire University
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