Leslie Macias
Los Angeles
Summary
Hardworking and reliable with strong ability in Team working and administrative skills. Highly organized, proactive and punctual with team-oriented mentality.
Exceptional interpersonal skill and resourceful.
4+ years working social services/homeless shelters.
Seeking a position where knowledgeable service is valued and room for advancement is available.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Housing Works
06.2021 - Current
- Conduct comprehensive intake assessments (mental health, substance use, housing history.)
- Identify client strengths, needs, and barriers to stability
- Develop individualized service or case plans with short- and long-term goals
- Coordinate referrals to community resources (shelters, food programs, healthcare, legal aid)
- Help clients secure and maintain stable housing
- Collaborate with landlords and housing authorities
- Assist with move-in support (furniture, utilities, etc.)
- Maintain accurate and timely case notes and documentation for audits or funding requirements
- Comply with confidentiality laws and agency policies (HIPAA, FERPA, etc.)
- Build trust and rapport with clients who may have histories of trauma and chronic mental health conditions
- Use trauma-informed, client-centered approaches
- Ensure ongoing support to help clients retain housing and stabilize
- Conduct regular check-ins and home visits as needed
- Work closely with other professionals (mental health providers, outreach teams, probation officers, etc.)
- Participate in team meetings and case conferences
Office Assistant/Outreach Recruiter
Volunteers of America
05.2021 - Current
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Collaborated with social workers to support patients.
- Recommended improved life choices to enhance client outcomes.
- Partnered with interdisciplinary teams to implement care plans.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
- Dispersed incoming mail to correct recipients throughout office.
- Received and screened high volume of internal and external communications.
Monitor/Intake Specialist
The Salvation Army
02.2017 - 04.2019
- Handled all delegated tasks, including monitoring clients check ins and check
- Experienced in performing intakes & providing social service needs
- Managed patient intakes and processed new claims utilizing appropriate adjudication system.
- Determined whether clients should be counseled or referred to other specialists
- Provided excellent service and attention to clients when face-to-face
- Working with substance abusers/people with multiple diagnoses
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
File Clerk
City Of Glendale
06.2014 - 01.2017
- Compiled and prepared all documentations orders, forms and notices within tight deadlines to meet specific needs.
- Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files prior to presentation
- Destroyed files and materials upon request using a method to prevent data breaches.
- Entered information into computer databases with zero errors.
- Organized and streamlined file room operations for team which led to smoother workflows.
- Processed and routed incoming mail.
- Updated daily logs for tracking file movements.
- Wrote professional business correspondence.
- Reviewed files to check for complete and accurate information.
Education
Associate of Applied Science - Human Development
Pasadena City College
Pasadena, CA08.2015
High School Diploma -
Parkridge Prívate School
Long Beach, CA07.2012
Skills
- Effective communication with diverse groups
- Strong time management and organization
- Active listening proficiency
- Optimistic outlook
- Effective communication skills
- Empathetic listener
- Advocacy in public systems
- Experienced in progress tracking and reporting
- Efficient time management in high-volume environments
- Understanding of confidentiality protocols
Certification
- Homeless Services Case Management Training
- Trauma-Informed Care Certification
- Crisis intervention Certification
- CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Housing Works
06.2021 - Current
Office Assistant/Outreach Recruiter
Volunteers of America
05.2021 - Current
Monitor/Intake Specialist
The Salvation Army
02.2017 - 04.2019
File Clerk
City Of Glendale
06.2014 - 01.2017
High School Diploma -
Parkridge Prívate School
Associate of Applied Science - Human Development
Pasadena City College