Shannon Truong
san jose
Overview
7
7
years of professional experience
Work History
Sales Representative
Amc Glass Company
San Jose
09.2024 - Current
- Engaged customers to understand their glass needs and preferences.
- Processed sales orders using company software and maintained accurate records.
- Maintained a clean and organized workspace to enhance customer experience.
- Developed key customer relationships to increase sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided product information and recommendations based on customer inquiries.
- Collaborated with team members to ensure timely order fulfillment and deliveries.
Barista
Urban Tea Cafe
09.2018 - 01.2019
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and brewing equipment efficiently.
- Collaborated with team members to ensure smooth operations during busy hours.
- Monitored inventory levels and restocked supplies as needed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Engaged with customers to create a welcoming atmosphere in the café.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Education
Bachelor of Science - Business Management
University of California Riverside
Riverside06-2024
Skills
- Customer engagement
- Sales order processing
- Inventory management
- Product recommendations
- Team collaboration
- Customer relationship management
Timeline
Sales Representative
Amc Glass Company
09.2024 - Current
Barista
Urban Tea Cafe
09.2018 - 01.2019
Bachelor of Science - Business Management
University of California Riverside