Shannon Smith
Roseville
Summary
I am a results-driven professional with a strong work ethic and a proven ability to lead, communicate, and build lasting relationships. Highly adaptable and quick to learn new skills, with a keen attention to detail that ensures accuracy and efficiency in all tasks. A natural leader who takes initiative, fosters collaboration, and drives teams toward success. Known for exceptional communication skills, professionalism, and the ability to cultivate strong partnerships. Dedicated to delivering excellence, demonstrating responsibility, and maintaining a courteous and respectful approach in all professional interactions.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cucamonga Clothing Exchange
01.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Open and closing procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Cellar Worker
Domain Chandon
05.2022 - 09.2022
- Collaborated with winemakers to finetune wine profiles, offering input on blending decisions and adjustments based on tasting panel feedback.
- Facilitated smooth handover between shifts through diligent record-keeping, enabling seamless continuation of tasks without disruptions or delays in production timescales.
- Enhanced wine quality by closely monitoring fermentation processes and making necessary adjustments.
- Maintained high levels of sanitation within the facility via regular cleaning routines including pressure washing floors, sanitizing equipment surfaces, and removing debris from work areas.
- Assisted with harvest activities to ensure efficient grape processing and minimized loss of product.
- Contributed to a positive work environment by fostering open communication, sharing expertise with team members, and promoting a culture of continuous learning and improvement.
Front Desk Receptionist
Jillmarie Intuitive Skincare
06.2016 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Bachelor of Arts - Design
University of California, Davis
Davis, CA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Conflict resolution
- Reliable and punctual
Timeline
Assistant Manager
Cucamonga Clothing Exchange
01.2025 - Current
Cellar Worker
Domain Chandon
05.2022 - 09.2022
Front Desk Receptionist
Jillmarie Intuitive Skincare
06.2016 - 08.2019
Bachelor of Arts - Design
University of California, Davis
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