Shannon Pugh
St. Catharines
Summary
Dedicated and compassionate dietary aide with 3+ years of experience supporting nutritionists and healthcare professionals in delivering essential dietary support to patients. Skilled in meal planning, food preparation, and portion control, ensuring well-balanced and delectable meals. Excellent interpersonal abilities, fostering positive relationships with patients to gain insight into their unique needs and preferences.
Overview
8
8
years of professional experience
Work History
Dietary Aide/Cook
United Mennonite Home
02.2024 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Dietary Aide/ Breakfast cook
Westhills care
10.2021 - 11.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Dietary Aide
Henley House
10.2020 - 04.2022
Office Administrator
Creekview Dental
01.2019 - 04.2019
- Presented a polite and friendly atmosphere while enthusiastically greeting clients
- Effectively conducted administrative duties including but not limited to answering phones, booking and cancelling appointments
- Accurately collected payments, observed accounts receivable balance and ensured precise recording of all financial data
- Directly engaged with insurance companies regarding estimates and billing
- Correctly instructed clients on their benefit plans to successfully coordinate treatment
- Successfully filled and audited charts
Sales Representative
Salvation Army
03.2018 - 04.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Collections Agent
SITEL
07.2016 - 04.2018
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Identified and analyzed rejection patterns, partial denials, and denials from third parties to improve existing processes.
Education
Dietary Server Program -
Niagara Women’s Enterprise Centre
Welland, ON2020
Dental Office Administration -
Niagara College
Niagara College Welland2019
Skills
- Issue Resolution
- Food Safety
- Customer Service
- Time Management
- Dietary Problem Identification
- Cleaning and Sanitizing
- Task Prioritization
- Food Preparation
- Food Preparation Oversight
- Food Intake Documentation
- Recipe Standardization
Timeline
Dietary Aide/Cook
United Mennonite Home
02.2024 - Current
Dietary Aide/ Breakfast cook
Westhills care
10.2021 - 11.2023
Dietary Aide
Henley House
10.2020 - 04.2022
Office Administrator
Creekview Dental
01.2019 - 04.2019
Sales Representative
Salvation Army
03.2018 - 04.2019
Collections Agent
SITEL
07.2016 - 04.2018
Dietary Server Program -
Niagara Women’s Enterprise Centre
Dental Office Administration -
Niagara College
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