Shannon Echeverri
Kitchener,Ontario
Summary
Dedicated and motivated professional seeking a full-time position that offers growth opportunities and challenges. Strong interpersonal skills, excellent time management abilities, and a proven problem-solving track record. Background in customer service and deep understanding of service delivery bring multitasking capabilities to any role. Committed to building and maintaining professional relationships to drive business results and increase profitability. Registered Practical Nurse looking to make a career change and explore new avenues of growth.
Overview
22
22
years of professional experience
Work History
RPN
Grand River Hospital
08.2023 - Current
- Adhere to safe practice standards, Safely administer Medications, Wound care, Effective communication with interdisciplinary teams
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral and intramuscular injections and monitored responses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Brand Associate
OLD NAVY
01.2016 - 01.2019
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Achieved daily sales goal by cross selling and promoting additional products and services.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Store Manager
TELUS
01.2014 - 01.2016
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Retail Compliance Specialist
TELUS
01.2013 - 01.2014
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
- Prepared documentation and records for upcoming audits and inspections.
- Developed improvement and corrective action plans to bring operations in line with requirements.
Store Manager
TELUS
01.2010 - 01.2013
Sales Representative /Assistant Store Manager
TELUS
01.2003 - 01.2010
Education
Practical Nursing -
Conestoga College
01.2018
Funeral Services -
Humber College
01.2000
Skills
- Strong leadership
- Able to motivate peers
- Computer literate in many programs
- Creative and artistic
- Thrive in a fast-paced environment
- Enjoy problem-solving and looking for ways to improve any situation and myself
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Critical Thinking
- Computer Skills
Volunteer Experience
- Habitat for Humanity TELUS Woman’s build
- Volunteer with Guelph and Wellington Children’s Foundation for numerous events
- TELUS Care-o-Van, Guelph
- TELUS Grand Gesture video, Guelph
- St. John Ambulance, Medical first Responder
Languages
English
Native or Bilingual
Timeline
RPN
Grand River Hospital
08.2023 - Current
Brand Associate
OLD NAVY
01.2016 - 01.2019
Store Manager
TELUS
01.2014 - 01.2016
Retail Compliance Specialist
TELUS
01.2013 - 01.2014
Store Manager
TELUS
01.2010 - 01.2013
Sales Representative /Assistant Store Manager
TELUS
01.2003 - 01.2010
Practical Nursing -
Conestoga College
Funeral Services -
Humber College
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