Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHANNON DEEKS

SHANNON DEEKS

Hamilton

Summary

Dedicated to fostering positive change in the lives of at-risk youth and adults facing addiction, mental health challenges, or involvement in the criminal justice system. Committed to leveraging extensive knowledge and hands-on experience to empower clients to reach their full potential while creating supportive environments that promote personal growth. Passionate about collaborating with diverse service providers to deliver tailored rehabilitation programs and services that effectively address individual needs. A strong advocate for holistic approaches that inspire resilience and transformation in vulnerable populations.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Volunteer

Living Rock Youth Ministries
05.2025 - Current
  • Collaborated with fellow volunteers to create a safe and inclusive environment for all participants.
  • Mentored at-risk youth, providing guidance, support, and resources to help them reach their full potential.
  • Provided homework assistance and academic support to improve participants'' performance in school.
  • Monitored and observed participants and reported concerns to supervisor for immediate attention.
  • Answered visitor questions and shared details about special programs and experiences.
  • Adhered to privacy policies and procedures for served populations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered support during mealtimes by helping serve food, refilling drinks, or addressing dietary restrictions as necessary.

Personal Babysitter

2017 - 2025
  • Provided a safe environment for children, ensuring their well-being and security at all times.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
  • Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
  • Implemented positive reinforcement techniques to encourage good behavior and personal responsibility.
  • Promoted physical wellness through daily exercise routines, outdoor activities, and balanced nutrition planning.

Customer Fulfillment Associate

Walmart Inc.
09.2017 - 03.2018
  • Handled customer relations and complaints in person/telephone with sensitivity and understanding
  • Picked online grocery orders to meet tight deadlines and timeframes for pick-up
  • Assisted in the collection of store inventory
  • Worked effectively and efficiently with team members to maintain food safety standards and fulfill online orders
  • Followed procedures and policies for appropriate storing of food items

Ride Operator/Food Sales Associate

Homeniuk Rides Inc.
04.2013 - 09.2013
  • Maintained and followed Food Safety Standards
  • Prepared and served sno-cones, slushies, popcorn, cotton candy
  • Provided exceptional customer services and improved food sales
  • Conducted daily ride inspection and reported damages/concerns to supervisor
  • Assembled and Disassembled carnival rides and food stands
  • Operated children’s carnival rides

Education

Diploma (Honors) - Community and Justice Services

Mohawk College
Hamilton, ON
04-2026

Skills

  • Experience in intersecting needs including poverty, homelessness, mental health issues, addictions and trauma; personal lived experience
  • Superior, effective communication and interpersonal skills; ability to build rapport and positive connections with people from all backgrounds
  • Familiarity and extensive knowledge with YCJA (Youth Criminal Justice Act) and CYFSA (Child, Youth, and Family Services Act)
  • Highly competent in Non-Violent Crisis Intervention
  • Influential conflict management and resolution skills
  • Outstanding counseling and support techniques
  • Knowledgeable in suicide prevention and intervention
  • Constructive case management and risk assessment skills
  • Understanding of youth development theories; developmental psychology
  • Empathetic and Enthusiastic; Patient and Resilient
  • Victim advocacy, mentorship, and peer support experience
  • Strong work ethic with outstanding memory and problem-solving skills
  • Responsible and Reliable
  • Ability to maintain composure through emotionally charged situations; ability to self-regulate
  • Skilled in Trauma-informed approach
  • Eager willingness to work as part of a team; highly motivated
  • Successful small group therapy facilitation skills (PAR, CBT, Anger Management)
  • Proficient in MS Word, Office, and PowerPoint

Certification

Valid Drivers License

DriveTest Ontario – JUL 2022

Standard First Aid/CPR-C

Coast2Coast – OCT 2024

UMAB-Understanding/Managing Aggressive Behavior

Mohawk College – APR 2025

Food Handlers Certificate

SafeCheck Canada– APR 2025

Timeline

Volunteer

Living Rock Youth Ministries
05.2025 - Current

Customer Fulfillment Associate

Walmart Inc.
09.2017 - 03.2018

Ride Operator/Food Sales Associate

Homeniuk Rides Inc.
04.2013 - 09.2013

Personal Babysitter

2017 - 2025

Diploma (Honors) - Community and Justice Services

Mohawk College

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SHANNON DEEKS