Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Oladepo Ibironke

Summary

Energetic and motivated worker who is highly organized, detailed-oriented, empathetic, and skilled
at balancing clients' needs. I derive pleasure in putting smile on clients' faces, considering their dignity and
respect while demonstrating commitment to excellence, ethical processing, and client confidentiality.


Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Supervisor

Community Safety Solution
02.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Perform all necessary clerical duties for client documentation, computer entries, log entries, etc.
  • Enforce company (partners) rules and expectations consistently in accordance with Policies and Procedures.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Providing emergency intervention during overdosing crisis and any kind of medical first aid.
  • Maintained communication with management and staff concerning the residents by giving shift change
    and updates
  • Make regular rounds throughout the floor in line with shelter schedules.
  • Assist the Dixon Hall staff with nightly bed-check, wellness check and provide assistance (safety) with the guests daily meals.
  • As required and as applicable, make suggestions that will improve efficiency, working conditions or
    procedures to the Manager
  • Assist the Site Manager in coordinating and implementing productive and appropriate
    activities/programs for the clients to participate in
  • Enforce company (and partners) rules and expectations consistently in accordance with Policies and Procedures.
  • Report any findings, collection, communications to on Site Manager to ensure documentation of all
    interactions.
  • Ensure safety and well being of self, guest and center staff.
  • De-escalate situations by listening to and validating clients concerns, building rapport, and
    helping to reduce anxiety.
  • Ensure readiness of all required equipment's while on duty - PPE, Naloxone, Harm Reduction kits and etc
  • Support Dixon staff with intakes and discharge procedures as needed, support clients with
    harm reduction practices and safer use strategies.
  • Worked with management team to implement proper division of responsibilities.
  • Mentored newly hired employees.

Education

Associate of Arts - Business Management

University of Calabar
Calabar, Nigeria

Skills

  • Ability to work with various marginalized communities
    including homelessness, poverty, physical
    disabilities, mental health, and addictions within an
    anti-oppressive and anti-racism intersectional
    framework with self-awareness and respect to issues
    relating to inequities including gender, race, sexual orientation, and differing abilities
  • Ability to maintain confidentiality and discretion in the workplace
  • Excellent communication and interpersonal skills; ability to build rapport with people of diverse
    backgrounds
  • Demonstrated experience working within a diverse ethno-racial, multi-lingual, adult community setting
    and understanding of diversity issues
  • Demonstrates time-management, organization,
    problem solving and multi-tasking skills
  • Ability to adapt and implement new policies and
    procedures; understand and follow standard
    operating procedures
  • Excellent problem-solving skills, resolve conflict, solution-focused approach, and crisis intervention
    techniques and develop strategies for positive outcomes
  • Ability to work efficiently independently and collaboratively as part of a multi-disciplinary team
  • Effective computer skills in Microsoft Word, Excel, PowerPoint, Social Media, and internet application

Certification


  • Toronto Shelter Standards Certification
  • First aid and CPR/AED Certified Level C
  • The PSW Approach to Quality Care - Certification
  • Crisis Prevention Institute
  • LivingWorks Start, The TASC steps to recognize thoughts of suicide and engaging
    safety.
  • Harm Reduction Certification
  • Naloxone Training
  • Ontario Worker Health Safety Awareness (WHMIS)
  • Occupational Health and Safety Awareness Training for Workers (Ontario)
  • Ontario Security Security Guard License

Additional Information

*Reference available upon request

Timeline

Supervisor

Community Safety Solution
02.2021 - Current

Associate of Arts - Business Management

University of Calabar

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Oladepo Ibironke