Summary
Overview
Work History
Education
Skills
References
Timeline
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Shannon Bulmer

Summary

Adept at multitasking in fast-paced environments to solve all problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside a company that will utilize my skills and experience.

Overview

23
23
years of professional experience

Work History

Service Advisor

Lindsay Buick/GMC
08.2019 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.

Inside Sales Agent

CarQuest Auto Parts
07.2013 - 07.2019
  • Establish and maintain service accounts by ensuring high customer satisfaction, positive long-term relationships and repeat business
  • Maintain inventory levels
  • Assisting the public with all their automotive needs
  • Daily cash reports and bank deposits
  • Efficiently and accurately process customer check-outs including cash, cheque, debit and credit cards
  • Shipping and receiving
  • Managing administration processes



Inside/Outside Sales Agent

RND Auto Industrial
06.2006 - 04.2013
  • Maintain Inventory Levels
  • Provide automotive assistance to both the public and jobbers
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty
  • Daily cash reports
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

Customer Service Agent

Global Telesales
05.2005 - 05.2006
  • Providing airline, hotel and car rental services
  • Provide accurate and appropriate information in response to customer inquiries
  • Troubleshoot issues and resolve complaints
  • Addressing all areas of travel experience from making a reservation to de-planing at the final destination

Community Outreach Coordinator

Toronto Humane Society
05.2001 - 04.2005
  • Conduct tours and presentations of the Society for various organizations
  • Planning and executing Society events
  • Humane education to schools and community organizations
  • Provide database development, desktop publishing, mailings and design and layout
  • Adoptions
  • Relief Switchboard operator (transferring calls, providing information, updating records and answer caller inquiries

Education

Public Relations Diploma Program - Public Relations

Durham College
Oshawa, ON
05.2021

Skills

  • Strong work ethic
  • Attention to Detail
  • Excellent organizational skills
  • Excellent communication skills both oral and written
  • Self motivated; able to set effective priorities to achiever immediate and long term goals and meet operational deadlines
  • Skilled at maintaining accurate documents and record management
  • Albe to work independently or as part of a team
  • Demonstrates adaptability and leadership during staff absences
  • Proficient in Microsoft Word, Power Point, Publisher, Resort data processing systems, Tams, Exploris and Quorum
  • Demonstrate effective time management skills, especially in high pressure situations

References

Luke Avery                   Ray Bonneau       Dave Chapman           Melanie Roberts

Previous Manager      Co-worker            Owner/Operator          Supervisor

Lindsay Buick/GMC    CarQuest              RND Auto Industrial   THS

705 464 0188            705 887 7555      604 894 6375             905 870 3379

Timeline

Service Advisor

Lindsay Buick/GMC
08.2019 - Current

Inside Sales Agent

CarQuest Auto Parts
07.2013 - 07.2019

Inside/Outside Sales Agent

RND Auto Industrial
06.2006 - 04.2013

Customer Service Agent

Global Telesales
05.2005 - 05.2006

Community Outreach Coordinator

Toronto Humane Society
05.2001 - 04.2005

Public Relations Diploma Program - Public Relations

Durham College

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Shannon Bulmer