Franco Luis Soriano
St. Catharines,Ontario
Summary
- Hardworking Automotive Sales Associate proficient in consultative sales techniques. Skilled in forming relationships with colleagues and customers of all backgrounds.
- High-achieving Auto Sales Associate driven to maximize sales, customer satisfaction and bottom line profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Advisor
Bertie Tirecraft Auto
01.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Advisor
NIAGARA FALLS NISSAN
03.2022 - 08.2022
- Provide a complete and accurate written cost estimate for labour and parts with warranty to each customer and making sure that customers are informed of any changes
- Establish an accurate promise time with customers by communicating with the team leader to ensure proper time management
- Checking progress of repair throughout the day for optimal customer communication
- Answering inquiries over the phone and calling back customers with estimate request in a timely manner
- Setting up appointments over the phone and in person
- Determine customers needs and repair options
- Listening to customers concerns and asking probing questions to help technicians diagnose current problems
- Encourages preventative maintenance to keep customers vehicle running at peak performance
- Prepare accurate and detailed work order that describes customer concerns, known issue and requested service.
Service Advisor
AUTOVALUE HYUDAI
07.2021 - 03.2022
- Provide a complete and accurate written cost estimate for labour and parts with warranty to each customer and making sure that customers are informed of any changes
- Establish an accurate promise time with customers by communicating with the team leader to ensure proper time management
- Checking progress of repair throughout the day for optimal customer communication
- Answering inquiries over the phone and calling back customers with estimate request in a timely manner
- Setting up appointments over the phone and in person
- Determine customers needs and repair options
- Listening to customers concerns and asking probing questions to help technicians diagnose current problems
- Encourages preventative maintenance to keep customers vehicle running at peak performance
- Prepare accurate and detailed work order that describes customer concerns, known issue and requested service.
Automotive Service Advisor
PIN OAK AUTOMOTIVE
01.2019 - 05.2021
- Provide a complete and accurate written cost estimate for labour and parts with warranty to each customer and making sure that customers are informed of any changes
- Establish an accurate promise time with customers by communicating with the team leader to ensure proper time management
- Checking progress of repair throughout the day for optimal customer communication
- Answering inquiries over the phone and calling back customers with estimate request in a timely manner
- Setting up appointments over the phone and in person
- Determine customers needs and repair options
- Listening to customers concerns and asking probing questions to help technicians diagnose current problems
- Encourages preventative maintenance to keep customers vehicle running at peak performance
- Prepare accurate and detailed work order that describes customer concerns, known issue and requested service
- Prepare work order for warranties and submitting proper documentation to part suppliers.
Automotive Service Technician Apprentice
PIN OAK AUTOMOTIVE
05.2016 - 01.2019
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Assisted in rebuilding, replacing and repairing vehicle parts such as engines, brakes, transmission lines, and electrical assemblies.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Dismantled faulty assemblies to repair or replace worn or damaged parts.
- Advised customers on general vehicle condition, work performed and suggested future repairs.
- Completed a comprehensive training program under the guidance of experienced technicians, honing essential skills for an automotive service career.
- Maintained a clean and organized workshop, ensuring a safe working environment for all team members.
Education
No Degree - Automotive Service Technician
Niagara College
Welland, ON04.2016
Skills
- Remarkable experience in explaining the service needs of each client's vehicle
- In-depth knowledge of automobile systems and repair procedures
- Ability to sell additional services according to dealership standards
- Excellent presentation and telephone skills
- Strong communication and organizational skills
- Highly motivated
- Positive work attitude with strong work ethics
- Excellent customer service skills
- Multitasking and Organization
- Strong Work Ethic
- Listening Skills
- Excellent Communication
- Performance Goals
- Client rapport
City
St. Catharines
State
Ontario
Zip
L2N5T7
Street
28-25 Linfield Dr.
Languages
English
Professional Working
Certification
Completed Omvic Certification June 2024
Timeline
Service Advisor
Bertie Tirecraft Auto
01.2023 - Current
Service Advisor
NIAGARA FALLS NISSAN
03.2022 - 08.2022
Service Advisor
AUTOVALUE HYUDAI
07.2021 - 03.2022
Automotive Service Advisor
PIN OAK AUTOMOTIVE
01.2019 - 05.2021
Automotive Service Technician Apprentice
PIN OAK AUTOMOTIVE
05.2016 - 01.2019
No Degree - Automotive Service Technician
Niagara College