Shannon Blackburn
Pickering,ON
Summary
Highly-motivated and Accomplished Senior Advisor with proven experience and knowledge of Luxury Travel. Devoted to giving every client a positive and memorable experience. Works great alone or with others and consistently exceeds expectations. Strong worth ethic, customer service, adaptability and exceptional time management abilities.
Overview
18
18
years of professional experience
Work History
Senior Advisor
K Benn Travel
07.2017 - Current
- Planned, custom luxury vacations for clients from start to finish
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Provided excellent service and attention to detail when planning customized itineraries
- Managed relationships with external vendors and suppliers
Independent Contractor Travel Leisure Advisor
New Wave Travel
02.2009 - 07.2017
- Recommending travel options from point of consultation to closing, while maintaining excellent research and planning skills
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Created promotional materials, including flyers, brochures, and direct mail pieces for the Wedding Industry and participated in trade shows
- Built successful partnerships with other Wedding professionals
Manager at Hazelton Lanes
Maritime Travel
07.2006 - 02.2009
- Hands-on management of employees with compliance with the company's policies and procedures
- Built relationships with new leisure clients and effectively handled all aspects of leisure groups and corporate travel
- Responsible for weekly and monthly reports; BSP, wages, marketing plans.
- Identified areas of opportunity for additional sales/revenue generation
- Met with wholesalers and negotiated contracts for marketing promotions for the office
Education
Non-profit and Voluntary Sector Management -
Ryerson University
Toronto, ONGerontology Coordinator -
George Brown College
Toronto, ONSkills
- TICO Certified
- Client Engagement
- Leadership skills
- Business Development
- Sales expertise
- Organizational Development
Timeline
Senior Advisor
K Benn Travel
07.2017 - Current
Independent Contractor Travel Leisure Advisor
New Wave Travel
02.2009 - 07.2017
Manager at Hazelton Lanes
Maritime Travel
07.2006 - 02.2009
Non-profit and Voluntary Sector Management -
Ryerson University
Gerontology Coordinator -
George Brown College
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