Jessica Van Vlymen
Kitchener,ON
Summary
Experienced Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Managed complex travel arrangements seamlessly showcasing exceptional organizational skills, resulting in client satisfaction through great communication. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
Travel Consultant and Groups Coordinator
Bullas Travel
06.2013 - 06.2024
- Organized trips for individual, family and group travelers, including airfare, accommodations, transfers, activities, etc.
- Increased repeat business and built strong relationships by providing outstanding customer service and addressing client concerns promptly through exceptional communication
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints
- Collected, handled and documented payments for travel services and associated feels
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad
- Organized group tours, ensuring a seamless experience from start to finish for all participants
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel needs
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference
Temporary Placement Worker
Manpower
09.2009 - 06.2013
- Various temporary positions, long term included Scotiabank Central Mortgage Unit and Manulife
- Administrative and clerical duties such as filing, data entry, scanning, answering phones, quality control, etc.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment
- Learned all required tasks quickly to maximize performance
Internship
Goliger's Travel Plus
08.2012 - 10.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct agents
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
Au Pair
The Tankink Family
08.2008 - 07.2009
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term
- Responsible for childcare (two children, aged six and seven), cooking and cleaning duties
Cashier
McDonald's Restaurant
04.2003 - 08.2008
- Responsible for taking orders and payments at both front counter and 'drive-thru' windows
- Completely and accurately providing customer orders while providing great hospitality and customer service
- Secondary duties included cleaning lobby (wiping tables and chairs, sweeping and mopping the floor), stocking up, and "spray wash" (washing all grill utensils, lobby trays, etc).
Education
Diploma - Travel And Tourism
TriOS College
Kitchener, ON08-2012
Diploma - Environmental Technician
Mohawk College of Applied Arts And Technology
Hamilton, ONHigh School Diploma -
Waterloo-Oxford District Secondary School
Baden, ONSkills
- TICO certified
- Strong Communication Skills
- Advanced itinerary planning
- International and Domestic Travel
- Travel insurance
- Regulations and compliance
- Air travel coordination
- Hotel Accommodations
- Geography Knowledge
- Travel documentation knowledge
- Microsoft Office
- Payment Processing
Timeline
Travel Consultant and Groups Coordinator
Bullas Travel
06.2013 - 06.2024
Internship
Goliger's Travel Plus
08.2012 - 10.2012
Temporary Placement Worker
Manpower
09.2009 - 06.2013
Au Pair
The Tankink Family
08.2008 - 07.2009
Cashier
McDonald's Restaurant
04.2003 - 08.2008
Diploma - Travel And Tourism
TriOS College
Diploma - Environmental Technician
Mohawk College of Applied Arts And Technology
High School Diploma -
Waterloo-Oxford District Secondary School
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