Customer Service Representative
Koodo Mobile
2017 - 2018
- Assisted customers with inquiries and resolved issues through various communication channels.
- Provided efficient support by processing orders and managing customer accounts effectively.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Adapted quickly to new policies and procedures, ensuring compliance with company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.