Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Shannen Moira Ludripas

Calgary,Canada

Summary

Experienced in multiple skills highlighting strong leadership skills, communication skills, creativity, teamwork, and team building. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience

Work History

Operations Supervisor/ Clinical Care Coordinator

Oasis Fertility Centre
10.2021 - Current
  • Managed clinical staff for practice consisting of 6 nurses, 3 laboratory personnel, 6 administrative staff and 1 physician to ensure patient care consistency by providing training
  • Facilitates patient flow, coordinates activities and communication for clinical team
  • Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Proactively mastered fertility-specific components and customizations within eIVF (EMR system)
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Created and maintained relationships with pharmaceutical companies, other fertility centres, egg banks and sperm banks
  • Helped develop new procedures to increase efficiency and success of patient care.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.

Sterilization Technician

Oasis Fertility Centre
01.2021 - 10.2021
  • Responsible for decontamination, reassembly and sterilization of clinical supplies, equipment, and surgical instrumentation
  • Responsible for ensuring that clinical inventory is well-stocked and up to date.
  • Prepared trays with standard OBGYNE instruments to promote quick turnover from one patient to next.

  • Received deliveries to stock supply closet and manage inventory of OBGYNE products and equipment.

Surgical Processor

Red Deer Regional Hospital
10.2020 - 04.2021
  • Responsible for the decontamination, reassembly and sterilization of hospital supplies, equipment and surgical instrumentation.
  • Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
  • Verified and maintained proper documents and records for sterilization.
  • Inspected sterile package integrity prior to distribution.
  • Picked instruments and supplies for surgeries.

Shift Supervisor

Starbucks
05.2018 - 08.2020
  • Reporting to the Store Manager and was responsible for ensuring exceptional customer service and business standards in a fast-paced environment
  • Key Successes: Promoted to Shift Supervisor after 8 months and Employee of the Quarter
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Education

Bachelor of Science - Health Sciences

Queen’s University
Kingston Ontario
06.2025

Medical Device Reprocessing Technician -

Southern Alberta Institute of Technology (SAIT), Calgary Alberta
Calgary, AB
06.2020

Bachelor of Sciences Specialization in Pharmacology -

University of Alberta
Edmonton, AB
04.2018

Skills

  • Task Delegation
  • Accuracy and Efficiency in Documentation
  • Motivational Leadership
  • 5S Principles
  • Operational Efficiency and Safety
  • Cultivating Productive Relationships
  • Employee Development
  • Team Training
  • Employee Relationships

Volunteer Experience

  • Event Services Supervisor, Canada Winter Games, 02/18/2019, 02/27/2019, Red Deer, AB, Reporting to the Venue lead and was responsible for the Event Services Crew by coordinating, overseeing and and assigning each crew to their appropriate roles.
  • Merchandise Volunteer, Canada Winter Games, 12/13/2019, 12/21/2019, Red Deer, AB, Worked without supervision and was responsible for selling and processing cash transactions, maintaining inventory and providing excellent customer service.
  • Emergency Dept. Assistant, Alberta Health Services, 11/2014, 04/2015, Red Deer, AB, Reporting to the Nurse on duty and was responsible for stocking simple items in the department such as gloves, warm blankets and paper towels as well as providing assistant to patients when needed
  • Acute Care Visitor, Alberta Health Services, 06/2014, 10/2014, Red Deer, AB, Reporting to the Unit Nurse on duty and was responsible for delivering meal trays to patients and assisting them with their meals when needed.

Timeline

Operations Supervisor/ Clinical Care Coordinator

Oasis Fertility Centre
10.2021 - Current

Sterilization Technician

Oasis Fertility Centre
01.2021 - 10.2021

Surgical Processor

Red Deer Regional Hospital
10.2020 - 04.2021

Shift Supervisor

Starbucks
05.2018 - 08.2020

Bachelor of Science - Health Sciences

Queen’s University

Medical Device Reprocessing Technician -

Southern Alberta Institute of Technology (SAIT), Calgary Alberta

Bachelor of Sciences Specialization in Pharmacology -

University of Alberta
Shannen Moira Ludripas