I possess exceptional organizational skills and strong attention to detail. I am reliable and hardworking, dedicated to completing each task quickly and efficiently.
As an operations professional, I have a deep understanding of process optimization and team management. I am known for driving operational excellence and consistently meeting organizational goals. Highly dependable and adaptable, I am committed to fostering a collaborative work environment. I have expertise in resource allocation and performance monitoring.
With a solid background in overseeing daily operations and ensuring process efficiency, I have a proven track record of optimizing workflows and enhancing team performance to achieve company objectives. I have demonstrated leadership skills in managing cross-functional teams and implementing strategic improvements.
Hi, I’m
Natasha Raju
Unit 4- 5858 142 ST Surrey,BC
Summary
Overview
13
years of professional experience
Work History
Summit International Trade Services Inc.
Operations Supervisor & Customs Clearance Coordinator
01.2024 - Current
Job overview
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, increasing customer satisfaction rates.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Optimized resource allocation through careful planning and monitoring inventory levels, staffing needs, and equipment maintenance schedules.
- Resolved issues through active listening and open-ended questioning, escalating significant problems to the manager.
- I have been working hands-on with the new CARM update. I collaborated with CBSA, importers, and the CARM team to implement new processes and procedures resulting from the CARM update.
- Leveraged advanced knowledge of trade agreements to provide cost-saving recommendations to clients on preferential duty rates or exemptions available under specific trade programs.
Preferred Service Customs Broker
01.2018 - Current
Job overview
- Comprehensive understanding of Customs processes
- Complete knowledge about documentation, Tariff Tech, manual classification, regulatory requirement Data entry using IMANET & Cargo Wise system, spreadsheet, Microsoft word, Microsoft excel and power point
- Arrange Customs clearance for clients and handle customer complaints and queries
- Arrange and submit E29B's, C-type entries, C6's, A10 abstracts and other various customs documents to CBSA and other OGD departments
- In depth knowledge of SWI (Single window Initiative) and PGA programmes
- Multi-tasking (customs clearance and receptionist)
- Attend and solve client queries including tariff classifications and concessions
- Take initiative and pay attention to details
- Communicate with vendors/clients for missing information
- Clerical/Admin work
- Work on multi-switch board
- Manage and organize client and vendors records
- Handle clients' accounts such as payments of duties and taxes when required
- Independent judgement and diplomacy while making decisions in a prompt and accurate manner
Carson Customs Broker
Customs Rater
01.2016 - 01.2017
Job overview
- Effectively communicated with carriers, brokers, and clients to ensure smooth coordination of shipments and timely resolution of any issues.
- Established an efficient system for tracking changes in tariffs and quotas which allowed us to proactively update our clients'' classifications resulting in reduced delays due to discrepancies.
- Managed multiple tasks simultaneously, maintaining attention to detail and prioritizing workloads effectively.
- Stayed up-to-date with changing regulations, applying new rules accurately to all transactions.
- Collaborated with cross-functional teams to facilitate smooth customs operations and timely release of shipments.
Surrey Place Dental Group
Receptionist
01.2014 - 01.2016
Job overview
- Data entry using EXAN system
- Reacting logically, efficiently, and calmly to all situations professionally
- Manage patient accounts, billing insurance, deposits, cash, and charge receipt at the end of each day Booking appointments, posting charts
- Handle patient inquiries and prepare reports
Lululemon
Inventory Clerk
01.2012 - 01.2014
Job overview
- Conducting audits in a fast paced, dynamic, and challenging environment
- Receive and count items and record data manually and on computer
- Unpack, pack and stock items on the shelves in an organized manner
- Lifting to 50LBS boxes
- Using pallet jacks
Education
Jasper Williams High SchoolFiji
High School Diploma
University Overview
CCS Course
Certified Customs Specialist
01.2020
University Overview
CDI CollegeBurnaby, B.C
Certificate from Dental Receptionist with Radiology Diploma, WHMIS Certificate, Standard First Aid CPR/AED level C
06.2014
University Overview
JR Training Center
Bank Teller Certificate
01.2013
University Overview
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Customer relations
- Customer relationship development
- Workflow optimization
- Management
- Quality assurance
- Project planning
- Delegation
- Scheduling coordination
- Risk management
- Operational planning
- Multitasking and organization
- Employee supervision
- Decision-making
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Operations Supervisor & Customs Clearance Coordinator
Summit International Trade Services Inc.
01.2024 - Current
Preferred Service Customs Broker
01.2018 - Current
Customs Rater
Carson Customs Broker
01.2016 - 01.2017
Receptionist
Surrey Place Dental Group
01.2014 - 01.2016
Inventory Clerk
Lululemon
01.2012 - 01.2014
CCS Course
Certified Customs Specialist
CDI College
Certificate from Dental Receptionist with Radiology Diploma, WHMIS Certificate, Standard First Aid CPR/AED level C
JR Training Center
Bank Teller Certificate
Jasper Williams High School
High School Diploma
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