Shanna Townsend
London,Ont
Summary
I'm career-focused and would to continue to grow and advance my career with Enbridge Gas. I'm a hardworking and dependable employee offering 21+ years of Dispatch, Administrative and Customer Service experience. I'm enthusiastic about learning, finding solutions, and being a productive team member.
Overview
21
21
years of professional experience
Work History
Planner
Enbridge Gas Inc.
London, Ontario
01.2024 - Current
- Create, coordinate and schedule utility service work while maintaining safety and department efficiencies
- Provide excellent customer service both written and verbal
- Collaborate with Day Dispatch, Execution Support and Operations Supervisors to ensure productivity, future work and safety is maintained
- Adjust schedules related to illness, vacation requests, meetings and required training
- Maintain accuracy of schedule through strong documentation and data input
- Strong knowledge of Maximo, Click Schedule, 5 Week Tracker, GIS and MS Excel
Dispatcher
Robert Q Airbus
London, ON
08.2003 - Current
- 8 job titles throughout employment, including but not limited to: Fleet and Building Administrator, Driver Scheduler & Reservation Agent
- Respond immediately to emergencies by initiating contact to emergency services and following protocol
- Liaison with U.S. and Canadian Border Service Officers
- Provide accurate verbal and written reports for senior management
- Utilize various software systems to facilitate safety, planning and scheduling
- Effectively investigate and resolve customer service issues
- Assess and monitor road and weather hazards to minimize accidents and delays
- Train new employees on dispatch procedures to properly handle daily operations
- Successfully collaborate and communicated with multiple departments to ensure cohesiveness
Operations Coordinator
Robert Q Airbus
London, ON
12.2018 - 12.2020
- Provided support, leadership and direction to multiple departments
- Collaborated with Driver Manager to optimize daily operations
- Demonstrated positive attitude, professionalism and accountability
- Supported and brainstormed with Operations Manager to achieve a cohesive team
- Investigated customer complaints and determined resolutions
- Prepared and participated in employee reviews
- Coordinated and provided staff training
- Responsible for vehicle permits for commercial and airport compliance
- Executed clear, concise and on-going communication
- Achieved profitable decisions while maintaining efficiency
- Generated reports to determine actions required
- Active Health and Safety committee member
- Prepared agendas for monthly staff meetings
Mail Carrier
Rural and Suburban, Canada Post
London, ON
11.2020 - 01.2024
- Project a positive and courteous attitude in the workplace and community
- Ensure safety and security of mail and packages
- Contribute to a safe and healthy working environment
- Maintain an exemplary driving record
- Operate a motor vehicle in various weather and road conditions
- Perform daily vehicle inspection
- Strong knowledge and awareness of surroundings
- Prepare and organize mail for delivery, arranging mail in delivery sequence.
- Strong attention to detail and accuracy
- Perform tasks in a safe and timely manner
- Adhere to proper body mechanics when lifting and performing daily tasks
Education
Construction Carpentry Techniques
Lambton College of Applied Arts And Technology
Sarnia, ON06.2015
General Arts & Science Program College Certificate -
Fanshawe College
London, ON06.2008
Skills
- Strong work ethic
- Friendly, positive attitude
- Excellent customer service and rapport building skills
- Strong communication & problem-solving abilities
- Highly organized
Timeline
Planner
Enbridge Gas Inc.
01.2024 - Current
Mail Carrier
Rural and Suburban, Canada Post
11.2020 - 01.2024
Operations Coordinator
Robert Q Airbus
12.2018 - 12.2020
Dispatcher
Robert Q Airbus
08.2003 - Current
Construction Carpentry Techniques
Lambton College of Applied Arts And Technology
General Arts & Science Program College Certificate -
Fanshawe College
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