BARB CORTESE
St. Catharines,ON
Summary
Reliable employee seeking a part time position evenings and weekends. Reputation for providing excellent customer service experiences with enthusiasm and friendliness. I am hardworking with excellent time management and organizational skills.
Overview
33
33
years of professional experience
Work History
CUSTOMER CONNECTIONS REPRESENTATIVE
ENBRIDGE GAS INC.
Thorold, ON
01.2007 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative Supervisor
CIBC
Niagara Falls, ON
07.1989 - 12.2006
- Supervised 6-10 bank tellers in providing excellent customer service to customers requiring assistance all personal banking needs
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
No Degree - Computer And Information Systems
Niagara College
Welland, ONNo Degree - French Studies
Niagara College
Niagara-on-the-Lake, ONHigh School Diploma -
AN MYER SECONDARY SCHOOL
Niagara Falls, ON06.1989
Skills
- Flexible and Adaptable
- Excellent Communication
- Analytical and Critical Thinking
- Interpersonal Communication
- Organization and Time Management
- Multitasking Abilities
- Self-Motivated
- First Aid/CPR
- Good Telephone Etiquette
Timeline
CUSTOMER CONNECTIONS REPRESENTATIVE
ENBRIDGE GAS INC.
01.2007 - Current
Customer Service Representative Supervisor
CIBC
07.1989 - 12.2006
No Degree - Computer And Information Systems
Niagara College
No Degree - French Studies
Niagara College
High School Diploma -
AN MYER SECONDARY SCHOOL
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