SHANIELLE SOLOMON
Toronto
Summary
Medical Administrative Assistant with 10+ years of customer-facing experience and strong expertise in scheduling, medical records management, and insurance verification. Proficient with Microsoft Word, Excel, PowerPoint, and EMR systems; types 70+ WPM and excels at multitasking, organization, and clear communication. Maintains HIPAA-compliant processes, resolves patient inquiries efficiently, and seeks to contribute reliable administrative support to improve patient flow and care coordination.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant
MD Agility
Toronto
01.2023 - Current
- Answered phones, scheduled appointments, and provided general information to patients.
- Performed data entry related to referrals into electronic health record systems.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed patient scheduling and insurance verification.
- Ensure precise medical record maintenance, aiding swift data retrieval and quality patient care.
- Facilitate clear communication between physicians, staff and patients, creating a supportive healthcare environment.
- Maintained precise medical records, ensuring compliance with healthcare regulations and facilitating timely access to patient information.
CSA
WestJet
Toronto
01.2022 - 01.2023
- Streamlined check-in workflows to cut passenger wait times and improve on-time departures with measurable results.
- Resolved guest issues at counters and kiosks to raise customer satisfaction and boost repeat bookings.
- Processed baggage and ticketing transactions accurately while maintaining full compliance with airline policies.
- Verified travel documents and IDs to ensure secure, regulation-compliant boarding and reduce boarding delays.
Certified Training Captain
Toronto
01.2017 - 01.2022
- Led new-hire training programs that shortened onboarding duration and improved readiness metrics.
- Developed scenario-based drills that increased incident response consistency and reduced resolution time.
- Coached staff into supervisory roles resulting in multiple internal promotions and wider leadership coverage.
- Standardized training materials and assessments to ensure consistent skill delivery and measurable performance tracking.
Receptionist
Bella's Beauty
Vaughan
01.2015 - 01.2016
- Managed over 100 daily inbound and outbound calls to improve appointment flow and client satisfaction.
- Screened and routed multi-line calls to appropriate staff to increase front-desk efficiency.
- Scheduled and confirmed appointments while maintaining accurate client records to reduce scheduling errors.
- Maintained up-to-date product and service knowledge to support informed client recommendations and drive additional sales.
Education
Medical Office Administrative - Diploma -
Seneca College
Skills
- Typing 70 wpm
- Microsoft Word
- PowerPoint
- Excel
- Customer Service
- Communication
- Teamwork
- Organization
- Multitasking
- Leadership
- Problem Solving
- Critical Thinking
- EMR System
- Appointment scheduling
- Medical record maintenance
Timeline
Medical Administrative Assistant
MD Agility
01.2023 - Current
CSA
WestJet
01.2022 - 01.2023
Certified Training Captain
01.2017 - 01.2022
Receptionist
Bella's Beauty
01.2015 - 01.2016
Medical Office Administrative - Diploma -
Seneca College