Summary
Overview
Work History
Education
Skills
Certification
Immigrationstatus
Languages
Software
AthenaIDX
Timeline
Generic

PRIYANKA RAO

Healthcare Admnistrator
Kitchener,Ontario

Summary

Detail-oriented Administrative Assistant with extensive experience in healthcare administration and medical billing. Seeking to leverage my skills and experience in clerical and operational support to contribute to the Finance and Corporate Services team at LWHA.

Overview

3
3
years of professional experience
3
3
Certifications

Work History

Medical Administrative Assistant

Meditab
11.2021 - 12.2022
  • Scheduled patient appointments and verified insurance eligibility, ensuring accurate and timely patient registration
  • Managed claims and denial processes, resolving issues with insurance companies to secure reimbursement
  • Handled accounts receivable tasks, including posting payments, processing refunds, and following up on unpaid claims
  • Maintained and updated patient medical records, ensuring compliance with HIPAA and other regulatory standards
  • Communicated with patients, healthcare providers, and insurance companies to address billing inquiries and discrepancies.
  • Enhanced office efficiency by organizing and maintaining comprehensive medical records for easy retrieval by healthcare providers.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Generated reports and logged patient information for reliable records.
  • Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
  • Used used AthenaIDX software to schedule appointments for doctor visits and procedures.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Followed up with insurance companies to secure timely payment.
  • Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.

Medical Laboratory Technologist

Green Cross Laboratory
10.2019 - 10.2021
  • Conducted biochemical analyses on patient samples, ensuring accuracy and reliability of test results
  • Operated and maintained laboratory equipment, including analyzers and centrifuges, adhering to strict quality control protocols
  • Collected, prepared, and processed specimens, following established procedures to maintain sample integrity
  • Recorded and interpreted test data, providing detailed reports to physicians and other healthcare professionals
  • Maintained patient confidentiality and adhere to all regulatory standards and guidelines
  • Collaborated with multidisciplinary healthcare teams to support patient diagnosis and treatment.
  • Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
  • Promoted a culture of continuous improvement within the laboratory team by leading regular performance reviews and goal-setting sessions.
  • Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
  • Recorded and maintained accurate data to facilitate tracking of results.
  • Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.

Education

P.G. Diploma Certificate - Healthcare Administration and Service Management

Conestoga College

Bachelor of Science - Zoology (Hons.)

M. G. Science Institute
Gujarat, India.
06.2019

Skills

Administrative Support

Data Entry and Reporting

Project Coordination

Medical Records Maintenance

System Administration

Professional Interaction

Patient Registration

Medical Terminology

Touch Typing Speed (70 WPM)

Patient Confidentiality

Project Management

Certification

WHMIS Certificate

Immigrationstatus

Work permit (Canada)

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Professional Working

Software

Compliance and Security Software:

Scheduling and Appointment Management Software

Document Management Systems

Data Entry and Database Management:

Practice Management Software

Electronic Medical Records (EMR) and Electronic Health Records (EHR) Systems

AthenaIDX

AthenaIDX (formerly Centricity Business) is an enterprise-wide RCM solution that guides health systems, hospitals, large ambulatory groups, and Billing Services to optimize financial performance and successfully adapt to healthcare payment reform.

Timeline

Medical Administrative Assistant

Meditab
11.2021 - 12.2022

Medical Laboratory Technologist

Green Cross Laboratory
10.2019 - 10.2021

P.G. Diploma Certificate - Healthcare Administration and Service Management

Conestoga College

Bachelor of Science - Zoology (Hons.)

M. G. Science Institute
PRIYANKA RAOHealthcare Admnistrator