Shanice Wilson-Blair
Brampton,Canada
Summary
- 10+ years of customer service experience in retail and food service environments
- Skilled cashier with proven accuracy in handling high-volume transactions, balancing tills, and ensuring customer satisfaction
- Strong interpersonal skills with the ability to build rapport, resolve concerns, and encourage repeat business
- Knowledgeable in POS systems, inventory management, stocking, and merchandising
- Dependable team player who thrives in fast-paced environments while maintaining professionalism
- Safety and detail-oriented, with experience training and mentoring new team members
Overview
9
9
years of professional experience
Work History
Sales Associate / Cashier
Carters-Oshkosh
Brampton, Canada
01.2022 - 05.2025
- Processed cash, debit, and credit card payments accurately; balanced tills daily
- Assisted customers with product selection by maintaining up-to-date knowledge of merchandise
- Stocked shelves, priced items, and created visually appealing displays
- Supported onboarding and training of new associates on policies and POS systems
- Maintained store cleanliness and followed all operational procedures
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cashier / Customer Service Rep
FreshCo
Mississauga, Canada
07.2022 - 01.2023
- Delivered positive customer experiences with friendly, professional service
- Handled transactions, returns, and exchanges efficiently while ensuring accuracy
- Scanned, itemized, and totaled purchases using POS systems, ensuring correct pricing
- Maintained clean and organized checkout area in compliance with store standards
- Maintained accurate cash drawer balances throughout shifts.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Starbucks Barista
HMSHost (Toronto Pearson Airport)
Mississauga, Canada
01.2018 - 07.2022
- Took guest orders and processed payments with accuracy and efficiency
- Prepared and served menu items while ensuring food safety standards were met
- Assisted with inventory management and maintained a clean, organized workspace
- Responded to guest inquiries with professionalism and courtesy
- Maintained cleanliness and organization of the work area.
- Assisted customers with menu selections and special requests.
- Implemented best practices for food safety and hygiene standards.
- Trained new baristas on beverage preparation techniques.
- Handled cash transactions and processed payments efficiently.
- Collaborated with team members to ensure smooth service flow.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista / Cashier
Booster Juice (Toronto Pearson Airport)
Mississauga, Canada
01.2018 - 01.2022
- Provided efficient, polite service and handled purchase transactions
- Prepared food and beverages accurately to meet customer orders
- Ensured cleanliness and compliance with health and safety protocols
- Input orders into point of sale system and handled customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed health and safety guidelines during food preparation and service.
- Assisted in inventory management and restocking supplies regularly.
- Communicated with team members to ensure smooth service flow.
- Maintained cleanliness of workstations and dining areas consistently.
- Operated cash register and processed customer transactions promptly.
Crew Member
McDonald's
Mississauga, Canada
04.2016 - 01.2021
- Served customers quickly and accurately across drive-thru and front counter stations
- Prepared orders while maintaining quality standards in a fast-paced setting
- Supported team efficiency and upheld safety and sanitation practices
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assembled and served meals according to specific guest requirements.
Education
Ontario Secondary School Diploma (OSSD) -
Meadowvale S.S.
Mississauga, ONSkills
- Customer service
- Cash register operation
- Inventory management
- Food preparation
- Team collaboration
- Effective communication
- Positive attitude
- Teamwork and collaboration
Certifications and Clearance
- Restricted Area Identity Card (RAIC) - Toronto Pearson Airport YYZ
Timeline
Cashier / Customer Service Rep
FreshCo
07.2022 - 01.2023
Sales Associate / Cashier
Carters-Oshkosh
01.2022 - 05.2025
Starbucks Barista
HMSHost (Toronto Pearson Airport)
01.2018 - 07.2022
Barista / Cashier
Booster Juice (Toronto Pearson Airport)
01.2018 - 01.2022
Crew Member
McDonald's
04.2016 - 01.2021
Ontario Secondary School Diploma (OSSD) -
Meadowvale S.S.