Shanet Xavier
Sydney,Canada
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Reliance Fresh
04.2023 - 11.2024
- Handled Customer Complaints and inquiries in a courteous and efficient manner
- Developed strong customer relationships and loyalty through effective communication
- Addressed customers courteously using suitable methods and problem-solving skills
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company procedures to provide helpful suggestions and recommendations to customers
- Assisted customers with product selection by providing detailed information about available products and services
Team Member
Red Bubble Cafe
01.2022 - 03.2023
- Take orders from guests with exceptional hospitality through friendly attitude, attentive behavior and strong product knowledge
- Prepare different types of beverages according to standards including marking lids and pots
- Prepare food items such as bagels, wraps, sandwiches following proper builds as well as maintaining food safety standards, operate ovens/egg cookers and prepare baked products as assigned such as muffins, donuts, breads, eggs, sausages etc
- Receive and store inventory in BOH during delivery as well as stock up items in FOH daily
- Maintaining a clean restaurant interior, exterior, parking lot, dining room and restrooms and cleanliness of equipment each shift
- Maintains speed of service by working efficiently with a sense of urgency to fill orders and meet guest needs
- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest
Education
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Sydney, NSDiploma - Financial And Foreign Accounting With EDP
Skillspark The Finishing School
Kollam, India02.2023
Bachelor Of Commerce - Commerce With Computer Application
University of Kerala
Thiruvananthapuram, Kerala, India 12.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Scheduling
Languages
English
Full Professional
French
Elementary
Work Availability
Available on both weekdays and weekends from 9 am to 7 pm
Timeline
Customer Service Representative
Reliance Fresh
04.2023 - 11.2024
Team Member
Red Bubble Cafe
01.2022 - 03.2023
Post-Baccalaureate Diploma - Supply Chain Management
Cape Breton University
Diploma - Financial And Foreign Accounting With EDP
Skillspark The Finishing School
Bachelor Of Commerce - Commerce With Computer Application
University of Kerala
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