Shanel Mayo
Homeland,CA
Summary
Behavioral Health professional with over 17 years of management and supervisory experience, complemented by exceptional computer skills in MS Word, PowerPoint, Excel, and PointClickCare. A compassionate and dedicated Certified Therapeutic Recreation Specialist and Peer Specialist, offering a deep understanding and passion for mental health recovery. Proven ability to lead teams effectively while fostering an environment of support and growth. Committed to enhancing the well-being of individuals through innovative therapeutic practices and empathetic leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Administrator
Crestwood Behavioral Health
Fallbrook, CA
09.2025 - Current
- Facilitated compliance oversight for department heads, ensuring adherence to corporate policies and procedures, human resources manual, employee handbook, and regulatory standards.
- Facilitated development and maintenance of quality improvement program initiatives.
- Facilitated comprehensive reviews of QIPs within the overall quality improvement process.
- Assisted staff, clients, vendors, and departments in identifying needs and addressing concerns. Collaborated with various teams to gather insights and improve service delivery.
Director of Recovery Education and Leadership
Crestwood Behavioral Health
Sacramento, CA
05.2021 - Current
- Facilitated collaboration with activities and recreation staff to enhance departmental operations.
- Collaborated with individuals to deliver effective peer support and educational programs.
- Developed and nurtured a peer support community to enhance recovery through collaborative relationships and effective team-building.
Recreational Therapy Consultant
Generations Healthcare
San Diego, CA
05.2021 - 05.2024
- Designed and implemented training modules focused on effective group facilitation techniques for STP program staff.
- Facilitated a variety of therapeutic recreation activities tailored to meet the diverse needs of residents in a long-term care environment.
STP Program Director
Generations Healthcare
Lakeside, CA
06.2020 - 05.2021
- Developed a comprehensive curriculum for a special treatment program aimed at facilitating residents' successful reintegration into their communities.
- Conducted regular clinical follow-ups and provided supervision to STP program department staff, ensuring strict compliance with Title 22 regulations.
- Facilitated collaboration among interdisciplinary teams to enhance program outcomes.
- Conducted referral reviews to facilitate STP placement processes.
- Implemented in-service and assault crisis training programs to enhance safety protocols for residents and staff.
Director of Staff Development
Crestwood Behavioral Health
Chula Vista, CA
01.2019 - 06.2020
- Designed and implemented in-service training sessions aimed at fulfilling state title requirements and enhancing staff competencies.
- Delivered engaging new hire orientation programs to enhance employee integration and understanding of company culture.
- Performed routine assessments and clinical supervisions to uphold facility standards and enhance operational efficiency.
Activities Coordinator
Crestwood Behavioral Health
Chula Vista, CA
04.2015 - 01.2019
- Organized and led groups, community outings, and special events to enhance recovery programming and increase community integration.
- Facilitated one-on-one counseling sessions to address client needs and concerns.
- Designed and implemented physical fitness program aimed at promoting client health and wellness.
Manager/Server
Studio Diner
San Diego, CA
09.2011 - 06.2016
- Supervised a rotating team of 10 to 15 employees to ensure operational efficiency.
- Reconciled daily receipts and documented end-of-shift financial transactions.
- Designed and executed training program to enhance staff capabilities in delivering exceptional customer service.
Education
Master of Health Administration -
University of Pheonix
01.2025
B.A. - Recreation Therapy
Florida International University
06.2020
Psychology Major
Mesa College
Skills
- System updating
- Training coordination
- Policy implementation
- Public relations support
- New hire onboarding
- Continuous improvement
- Team building and leadership
Certification
- Certified Peer Support Specialist
- Certified Therapeutic Recreation Specialist
- Advanced Level WRAP facilitator
- ProACT Assault Crisis trainer
- CRM Trainer
- Zumba Instructor
Timeline
Assistant Administrator
Crestwood Behavioral Health
09.2025 - Current
Director of Recovery Education and Leadership
Crestwood Behavioral Health
05.2021 - Current
Recreational Therapy Consultant
Generations Healthcare
05.2021 - 05.2024
STP Program Director
Generations Healthcare
06.2020 - 05.2021
Director of Staff Development
Crestwood Behavioral Health
01.2019 - 06.2020
Activities Coordinator
Crestwood Behavioral Health
04.2015 - 01.2019
Manager/Server
Studio Diner
09.2011 - 06.2016
Master of Health Administration -
University of Pheonix
B.A. - Recreation Therapy
Florida International University
Psychology Major
Mesa College